Service Business Leader Software

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

About us
We talk about the car, but everything we do starts with people. Our human-centric focus is what makes 
us different from all other car companies, and it’s at the heart of everything we create. 

The future belongs to those who are empowered by a great idea and, have the ability to carry it out. 
At Volvo Car Group our mission is clear: "Freedom to move, in a personal, safe and sustainable way”. 
We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, 
we need talented people on-board. 

Volvo Cars Service Business (VCBS) has a purpose to enable hassle free car consumer experience and to create 
customer loyalty by high quality and efficient service operations. Our ambition is to be the preferred supplier 
for service and parts to our dealers and customers. If you share the passion for creating great customer experience, have an open mind set, thrive on innovative ways of working and want to be part of a global, diverse and agile team, you could be our next colleague. We can promise that you will embark on an exciting journey into the future and work closely with people who wants to make a difference by optimizing our current business and prepare our service business for the future.
Do you want to be our new Service Business Project Leader and act as servant leader and be the main spokesperson for Customer Service in the deployment chain?

What you’ll do
To Succeed with our mission, you need to be a servant leader and a strong collaborative person who will align with our stakeholders internal Volvo Car Service Business (VCSB) and within Volvo Cars Research and Development (R&D).  In order to fulfill the task, you need to have an overall picture of the program and upcoming releases and a customer focus to understand the impact of our aftermarket deliveries and work actively to optimize our work processes with focus on continuous improvements.   You will be responsible for communicating the vehicle release content, timing, and priorities to the teams at VCSB to align and prioritize deliveries. As a leader you need to secure to align, plan prerequisites and synchronies Service and Market Readiness deliveries. Part of your role is to summarize VCSB vehicle launch maturity at key milestones/gateways according to Service Market Readiness @ Vehicle Launch as well as communicate VCSB maturity at Research and development Arenas.  

Prepare/explain car releases to Markets (car overview, surroundings, functions, tools, service offers and new repair technologies) is also part of your responsibility as well as contribute with Service and Market Readiness knowledge sharing to Current Model Quality (CMQ) at launch.

Last but not least you will support in solving impediments and take part in continuous improvements based on learnings and secure retrospective sharing with VCSB Base Product Architect.

Do you fit the profile?
We are looking for a person with a BSc or a master’s degree of electrical – mechatronic engineering or relevant experience within the area. To be successful in this role we see that you have project leadership experience as well as experience of research and development processes within automotive. You have a good organizational savvy and business insights, and you are highly committed to deliver results. A team player with good coordination, communication, and presentation skills. You drive for Pro-activity and persistent in achieving goals and cross-functional improvement.
You are fluent in English, spoken and written. You demonstrate a strong understanding of development processes and agile methodologies.  We believe diversity is a strength that contributes to great innovations!

How to learn more and apply
Does this sound like your next challenge?
Welcome with your application by submitting your resume and cover letter no later than 2022-04-19. Interviews will be held continuously.

Due to GDPR, applications via email are not accepted.

For questions about the position, please contact hiring manager, Marie-Louise Kling at Marie-Louise.Kling@volvocars.com.
 For questions regarding the recruitment process, please contact Lisa Hallvin at lisa.hallvin@volvocars.com