SERVICE BUSINESS MANAGER

SERVICE BUSINESS MANAGER/DEPUTY CUSTOMER FULFILMENT MANAGER
CUSTOMER FULFILMENT - IKEA GROUP - HUBHULT, Malmö

The IKEA Group faces an exciting and challenging future ahead in the transformation into becoming a multichannel retailer where customer fulfillment will be crucial to deliver our long term ambitions. As such we are now establishing the Customer Fulfillment function as a core area within the IKEA Group, encompassing all logistics functions.

To support this we will now recruit a combined assignment of Service Business Manager/Deputy CF Manager who will report to the Group Customer Fulfillment Manager and will be part of the management team of this new organisation.

The successful candidate will develop business thinking around service delivery to meet our ambitious growth and expansion plans and as such will have a deep understanding of the IKEA value chain and business model.

As a member of the management team for Customer Fulfillment you will be part of leading and developing the organisation to ensure that the function contributes to both business and financial performance.

Assignment:
-You will, together with the Customer Fulfillment Manager strategically lead and develop this core area to ensure that the organisation contributes to the IKEA Group growth and expansion plans
-Take responsibility for the development, design and build up of the function including recruiting the right team and resources
-Identify the needs for the future Service Business for IKEA according to our growth and expansion plans and customer needs
-Design, develop and implement the new set-up based on the scope and mandate of the new Customer Fulfillment Retail and Expansion.
-Establish the team to lead and manage the Service Business - having excellence in performance and innovation at the heart of the function
-Develop and implement effective follow up according to excellence in performance
-Constantly having a focus on development and innovation to ensure that the service business is agile and innovative and recognizes the changing environment, market and customer needs.

An even better IKEA!
This role will give you the opportunity to work strategically, significantly contributing to our business goals and ambitions. Your service delivery minded approach and ability to make the complex simple together with leading and living the IKEA values will be evident through your experience in different parts of IKEA.

Creating a better everyday life for the many people!
This is an opportunity for a senior business leader within IKEA who has strong interdependent leadership, a deep understanding of the IKEA business strategic landscape and global business development experience to deliver a new set-up where customers are at the center of our thinking.

You will be able to evidence your ability to innovate and develop conceptual thinking to making a real difference to our customers and will have proven experience in delivering results and impacting and influencing major initiatives within IKEA.

Please send you application to haben.debessay1@ikea.com

We look forward to hearing from you!