Service Coordinator

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
The Service Coordinator occupies an important position in the execution of Service projects and activities related to Service portfolio in ABB Marine & Ports. You will be coordinating and planning the provision of necessary resources, spare parts and logistics for service orders and on-site service jobs, ensuring that the process is seamless, from order handling to invoicing and cash collection.
Reporting to the Ports Service Manager, you will act as the key point of contact for the customer during order handling and the execution of a service job, optimizing customer satisfaction by meeting all obligations and requirements while complying with Health, Safety & Environment requirements.


Your responsibilities
Handling new orders from order received to successful delivery and invoicing and full responsibility over project budget.
Working close to both sales and engineers to assure successful deliveries of more complex projects.
Building sustainable customer and supplier relationships to ensure client growth, satisfaction and retention and utilizing feedback to drive development of processes and practice.
Regularly reviewing the scope of work to ensure that all parties fulfill their contractual obligations, particularly regarding claims and changes.
Managing all required reporting and documentation and overseeing the timely registration of necessary data in the system.
Working with other ABB units as well as with end customers to harmonize service activities, deliver quality to customers and maximize service sales.



Your background
Bachelor’s degree (or above) in engineering is preferred.
Since you will work in a global company, you need to master Swedish and English in both speech and writing.
Having customer centric mindset, teamwork spirit and striving for excellence skills required.
Comfortable with close customer communication.
Driven person able to work independently and taking own initiatives.
Driven person with good initiative and a strong will to learn new things and grow.



More about us
Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.
Manager Davide Erba, +4621-32 46 81, will answer your questions about the position. Union Recruiting representatives - Sveriges Ingenjörer: Mikael Blomqvist, +4621-34 21 48, Ledarna: Leif Öhrberg, +4621-34 23 25; Unionen: Krista Andersson, +4621-34 02 85. All other questions can be directed to Recruiting Consultant Tobias Nilsson, +46 708 21 53 31.
You are welcome to apply the latest by September 30. Please note that selection will be done on an ongoing basis and the position may be filled before last day of application.
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.