Service Coordinator

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
You will be a part of ABB Force Measurement in Västerås, which is a Business Line within the Measurement and Analytics Division. ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably.
The Service Coordinator occupies an important position in the execution of Service, support and engineering activities related to customer requirements and enquiries. The role will be reporting to Service & Support Manager.
This is an opportunity to work with market leading products in a small ABB unit. The role includes aspects from unique technologies and products to customer interactions globally to understand applications and needs. Team in Västerås include R&D, Operations, Marketing & Sales, Product Management and Service.
Be part the digitalization journey for ABB Force Measurement!
Your responsibilities
Manage customer requirements and customer enquiries
Coordinate, plan, schedule and oversee technical support, commissioning and service jobs with necessary resources, parts, and logistics for site including travel support to Service Engineers
Manage customer service contracts
Manage service invoicing
Ensure transfer of service findings to delivery projects and product engineering
Training administration
Installed base content management
Contribute to Continuous improvement of Service processes

Your background
Bachelor’s degree in engineering is preferred
Sound knowledge of project management, leadership and/or logistics whereas previous work experience as a team leader, is seen as an advantage.
Demonstrated leadership capabilities, with a collaborative, solution-focused approach.
Willingness to grow/develop own skills.
Fluency in Swedish and English on a professional level.
Ability to participate in and understand technical discussions

More about us
Recruiting Manager Mats Kuoppa, +46 21 342 492, will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Jan Onsten, +46 21 342 118; Ledarna: Leif Öhrberg, +46 21 342 325; Unionen: Krista Andersson, +46 21 340 285. All other questions can be directed to Recruiting Consultant Tobias Nilsson, +46 708 215 321.
This role is varied, challenging and rewarding. Apply today and help us change the course of an entire industry.
Last day to apply is July 19, 2022. Please note that interviews will be held on an ongoing basis.
If you want to discover more about ABB, take another look at our website www.abb.com.