Service Coordinator

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage.
Your responsibilities
Processing service orders, projects and service contracts/timebanks according to the correct process
Create the purchase request for hardware, software and licenses
Assisting Service Managers with Approval process of Time Sheets and correcting them accordingly with Service Manager and/or Service Engineer
Set up of users, list views and creating, developing and maintaining dashboards
Introduction for new Service Managers, Service Engineers and administrators
Status and follow up on said dashboards, overview of statuses of active Work Orders and Service Appointments
Collaboration with planners from other divisions/businesses, keeping up with changes and upgrades of the system and distributing relevant information to affected users
Salesforce and FSL Superuser, working with users and system owner to enhance the system, biweekly meetings

Your background
Previous experience with SAP
Previous experience in service operations
Previous experience with Salesforce
Used to working with Office 365

More about us
Recruiting Manager Jonas Haggstrom, +46 706 21 88 23 will answer your questions about the position. Union representatives: Sveriges Ingenjörer: Mikael Blomqvist, +46 768 06 00 11; Unionen: Krista Andersson, +46 706 44 02 85; Ledarna: Leif Öhrberg, +46 724 64 40 16. All other questions can be directed to Talent Partner Sara Vestin, +46 724 64 46 88.
We look forward to receiving your application (PDF documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.