Service Coordinator at Service Solutions

Hitachi ABB Power Grids is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help keep your lights on, the factories running, our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Innovation
You will play a key role in the execution of Service projects and activities in Grid Integration Service Solutions in Göteborg. Reporting to the line manager, you will coordinate Service work on-site while acting as the key point of contact for the customer during the execution of a Service job.
Your responsibilities
You will coordinate service and warranty projects
Coordinate the whole chain from planning, order to handle resources and follow spare parts and logistics for site.
Act as liaison between clients and company in all service and warranty topics
Handle both commercial and technical questions between us and the client.
As a Service coordinator you will also address and resolve any issues and complaints, and report progress, problems and unresolved issues to manager or director.
Apply with Hitachi ABB Power Grids HSE roles and regulations
Coordinate all service contract with our clients to build and maintain sustainable relationships with our consumers.
Manage the service order process in a timely manner from quotation to invoicing and payment.
Manage all required reporting and documentation, ensure that all necessary data has been registered in a timely manner in our systems

Your background
Minimum five years of experience from a coordinative role. Previous experience managing projects will be considered as advantage.
Bachelor’s degree in electrical engineering
Good knowledge in the substation segment and knowledge about transmission and distribution products, commissioning, spare parts and service/aftersales
Proficiency in using computer and good knowledge in SAP or equivalent business systems and time planning tools
Proficiency in English (spoken and written) is required as well as good knowledge in Swedish (spoken and written)

More about us
Ready for a new exciting challenge? Welcome with your application by 29th of October.
Recruiting Manager Stefan Johansson, +46 107-38 07 51, will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Stefan Andersson, +46 107-38 08 21, Unionen: Karin Ulvemark, +46 107-38 51 42, Ledarna: Lenny Larsson, +46 21-32 85 47. All other questions can be directed to Talent Acquisition Partner Angelica From, +46 107-38 00 43.
Hitachi ABB Power Grids is a global technology leader with a combined heritage of almost 250 years, employing around 36,000 people in 90 countries. Headquartered in Switzerland, the business serves utility, industry and infrastructure customers across the value chain, and emerging areas like sustainable mobility, smart cities, energy storage and data centers. With a proven track record, global footprint and unparalleled installed base, Hitachi ABB Power Grids balances social, environmental and economic values, and is committed to powering good for a sustainable energy future, with pioneering and digital technologies, as the partner of choice for enabling a stronger, smarter and greener grid. www.hitachiabb-powergrids.com