Service Delivery Expert - Competence Lead

Job Description
Service Delivery Expert – Competence Lead
Do you want to work in a role as a Service Delivery Expert and lead the development of engineers? Do you want to create state-of-the-art solutions to make an impact on a global scale? Then this is the opportunity for you!
Job Description
Store Enablement Area is an entirely new area within the Customer Domain. It will play a key role in enabling the future store experience. The area is set on a mission to provide a unified and streamlined in-store experience worldwide. We want to provide the best customer experience, coordination on rollouts and a simplified interface between Business Tech and our stores. The area will create a stable platform to build store specific applications running on modernized devices. All based on holistic store staff and customer vision and journey.
The area will start out with four existing teams focusing on retail hardware such as touchpoints in store, mobile device, visitor counters, music in store and digital screens and signs. Added teams will focus on store experimentation, store release management and store development experience.
What you'll do
The role includes dual responsibility as you will work as a Service Delivery Expert with responsibility as Competence Lead. As a Competence Lead you will have staff responsibility for Technical Engineers and be responsible for their development.
Your managing responsibilities as Competence Lead include:
Coach and mentor to help your employees become the best they can be
Collaborate with Product Owners on development and workforce planning
Participating in recruiting new employees
Work with performance management and salary review for your employees
Remain compliant with laws and policies

Some of your daily work as Service Delivery Expert includes:
Collaborate and agree on deliveries with stakeholders.
Analyze availability, reliability, maintainability, and serviceability to find improvement possibilities for the current and future delivery
Work as a service delivery expert within an area focusing on retail, the physical store and its hardware, devices, and applications.
Design, develop or support solutions
Contribute to the move needed to make our technical platforms enablers for future solutions.

What you'll bring
We see that you create partnership and drive collaboration with internal and external parties. You understand business needs and understand the impact on services and priorities. You can also connect this with larger business goals and product roadmap. It is beneficial if you have a background working with infrastructure for distributed sites and staff/customer facing hardware.
It is important that you are a team player who likes to keep things simple and always strives to improve. There are strategies, processes, and ways of working that need to be uniform and to make it easy for those who order and support.
Furthermore, we believe you:
Have been working in a role as Technical Project Lead or Delivery Lead or similar
Have experience of application or infrastructure operations
Have experience managing internal and external stakeholders
Have experience using agile methodologies and tools, familiar with agile ways of working
Have experience in retail, hardware, devices, and/or applications.
Understand infrastructural landscape
Understand and have interest in:
IoT (Internet of Things)
Android Hardware
Cloud Infrastructure
Automation

What we can offer
At H&M Group we have a strong, value-driven culture characterized by believing in people, teamwork, and an entrepreneurial spirit. Here you can be yourself and develop. You’ll be part of an important project at H&M Group with significant opportunities to influence and make a difference. With the right approach and ambition, you’ll find plenty of room to grow. We welcome your application regardless of gender, age, gender expressions, sexual orientation, disabilities, religious beliefs, origin, or background.
This is a full-time position with placement in Stockholm (Liljeholmen). Apply as soon as possible, we interview on a running basis, but no later than December 22nd. If you would have any questions please contact Talent Acquisition Partner, Sara Lindström, sara.lindstrom@hm.com