Service Delivery Expert– Competence Lead

Company Description
Shaping the future of fashion with people, data, and tech - The fashion and retail industries are going through a transformation, driven by customers' technology and sustainability expectations. At H&M Group, we want to shape the future of retail by harnessing the power of smart tech and data. With our 74-year history of innovation, we understand the need to collaborate and co-create with engineers and tech specialists around the world to achieve our vision.


Job Description
Store Enablement Area plays a key role in enabling the future store experience. The area is set on a mission to provide a unified and streamlined in-store experience worldwide. We want to provide the best customer experience, coordination on rollouts and a simplified interface between Business Tech and our stores. The area will create a stable platform to build store specific applications running on modernized devices. All based on holistic store staff and customer vision and journey.
The role includes dual responsibility as you will work as a Service Delivery Expert with responsibility as Competence Lead. You will have staff responsibility for Technical Engineers and be responsible for their development.
Responsibilities
Your managing responsibilities as Competence Lead include:
Coaching and mentoring to help your employees become the best they can be
Collaborating with Product Owners on development and workforce planning
Participating in recruiting new employees
Working with performance management and salary review for your employees
Being compliant with laws and policies

Some of your daily work as Service Delivery Expert include:
Collaborating and agreeing on deliveries with stakeholders
Analyzing availability, reliability, maintainability, and serviceability to find improvement possibilities for the current and future delivery
Working as a service delivery expert within an area focusing on retail, the physical store and its hardware, devices, and applications
Designing, develop or support solutions
Contributing to the move needed to make our technical platforms enablers for future solutions.





Qualifications
As a Competence Lead, you have a solid technical background, great leadership skills, believe in a non-hierarchical culture of collaboration, transparency, safety, and trust. You like working with a focus on value creation, growth and serving customers with full ownership and accountability. We are looking for you who can:
Create partnerships and drive collaboration with internal and external parties
Understand business needs and understand the impact on services and priorities
Connect this with larger business goals and product roadmap
Has a background working with infrastructure for distributed sites and staff/customer facing hardware

Furthermore, we believe you have:
Worked in a role as Technical Project Lead or Delivery Lead or similar
Experience of application or infrastructure operations
Managed internal and external stakeholders
Been using agile methodologies and tools, familiar with agile ways of working
Experience in retail, hardware, devices, and/or applications
Understanding infrastructural landscape
An interest and understanding in IoT (Internet of Things), Android Hardware, Cloud Infrastructure, Automation





Additional Information

This is a fulltime position based in Stockholm.
Besides the obvious perks such as staff discount card, flexible work life, learning communities, wellness benefits, parental benefits etc. you are joining a unique value driven culture, a large tech network and community where you can be yourself. There are endless opportunities to experiment and grow in any direction that you want and when you grow, we grow. Being a major player gives us countless opportunities to make a real impact and shape the future.
Does this sound interesting?
Please apply in English, we are continuously screening, and interviewing candidates so send in your application as soon as possible, and no later than 31st of July. If you have any questions about the role, please contact the recruiter at devika.langar@hm.com
We kindly ask you however to not send applications to this email address. Due to GDPR, we only accept applications through our career page.
We are looking forward to your application!