Service Delivery Expert - Store Enablement

Job Description
Store Enablement Area is an entirely new area within the Customer Domain. It will play a key role in enabling the future store experience. The area is set on a mission to provide a unified and streamlined in-store experience worldwide. We want to provide the best customer experience, coordination on rollouts and a simplified interface between Business Tech and our stores. The area will create a stable platform to build store specific applications running on modernized devices. All based on holistic store staff and customer vision and journey.
The area will start out with four existing teams focusing on retail hardware such as touchpoints in store, mobile device, visitor counters, music in store and digital screens and signs. Added teams will focus on store experimentation, store release management and store development experience.
What you will do
Some of your daily work in the role as Service Delivery Expert/Technical Engineer includes:
Collaborate and agree on deliveries with internal stakeholders.
Manage and administrate SharePoint and other internal systems
Create Purchase Orders and be responsible for documentation
Act as a Scrum Master
Work as a Service Delivery Expert within an area focusing on retail, the physical store and its hardware, devices, and applications.
Manage monthly follow ups with suppliers
Act as Content Management System super user
Contribute to the move needed to make our technical platforms enablers for future solutions.

What you'll bring
We see that you create partnership and drive collaboration with internal and external parties. You understand business needs and understand the impact on services and priorities. You can also connect this with larger business goals and product roadmap. You have an ability to understand and analyze complex information and share it in effective and powerful communications. Also to understand people and how to connect to people to encourage new behaviors. You have the ability to take responsibility, work proactively and continuously improve activities in complex, quickly transforming environments
Furthermore, we believe you:
Have good understanding of lean and/or agile methodologies
Have experience working in a role as Technical Project Lead, Delivery Lead or similar
Have experience of application or infrastructure operations
Experience of working in a global corporation
Strong analytical skills
Experience of marketing and/or retail
Excellent in English writing

It is also benifitial if you have :
ServiceNow experience
Experience of implementing processes in large organizations
Experience of SharePoint, Visio, CAD tools (DWG), MS office in general

What we can offer 
At H&M Group we have a strong, value-driven culture characterized by believing in people, teamwork, and an entrepreneurial spirit. Here you can be yourself and develop. You’ll be part of an important project at H&M Group with significant opportunities to influence and make a difference. With the right approach and ambition, you’ll find plenty of room to grow. We welcome your application regardless of gender, age, gender expressions, sexual orientation, disabilities, religious beliefs, origin, or background.
This is a full-time position with placement in Stockholm (Liljeholmen). Apply as soon as possible, we interview on a running basis, but no later than February 5th. If you would have any questions please contact Talent Acquisition Partner, Sara Lindström, sara.lindstrom@hm.com