Service Delivery Leader

At Group Digital &IT, we have a clear ambition to enable value creation at scale for the Volvo Group. With a new product centric operating model and digital technologies, we will produce digital offerings that are profitable, scalable, and differentiated. With Group Digital & IT, you will be part of a global and diverse team of highly skilled professionals, who learn continuously and embrace change to stay ahead. We have a very important role to play in reaching the Volvo Group ambitions for 2030. Do you want to be part of our transformation journey towards becoming the digital capability of the Group? The time is now.


Infrastructure & Onsite Services (IOS) ensures that best in class infrastructure services is developed, supported and operated. A vast majority of the infrastructure services are produced by partners where IOS drives the strategic direction. We optimize the setup by securing the right sourcing mix, delivery models and partnerships. The top priority is to drive IT quality and IT security throughout the entire Volvo Group.


Application Services mission is to Develop and Govern the Infrastructure Services for applications while ensuring their delivery and usage. Application Services contributes to Volvo Group competitiveness by delivering standardized and fit for purpose infrastructure services, maintaining a balance between time to market, cost and quality.


We are now looking for Service Delivery Leaders (Internal Volvo role name “My IT Delivery application lead”). In this role you will work very closely with the application teams in the Volvo Application Delivery Functions and have a functional reporting line to the unit heads . You will report to the director Application Operations and Runtime Services.


Wanted profile
For these positions, we are looking for persons with strong and inspiring leadership skills. You have proven experience as a transversal project manager, being able to work cross functional with a large organization and deliver results.


You are well structured, solution driven and proactive to handle potential issues from start. You are at ease to support prioritization work and to handle escalations when appropriate. You are familiar with Infrastructure services and application delivery and eager to continuously improve ways of working.


Role mission and context
You will act on behalf of the management team of one or several application development organizations, in order to coordinate and ensure progress of stay up to date activities including, but not limited to infrastructure, cybersecurity standards and compliance requirements.
Follow-up and build consolidated views for the delivery unit, with drill down per solution center.
Interact with delivery teams in your respective delivery unit to support and handle escalations.
Consolidate feedback, and on request, collect and ensure good quality of requirements for areas in scope.



Key Responsibilities
Facilitate and orchestrate changes needed to support activities in mission scope.
Interact with many stakeholders on different levels to promote and facilitate these changes.
Identify roadblocks and help the organization to escalate to the right levels.
Be part of the Business Change Management layer between the activity owners and stakeholders in Volvo Group.
On monthly/quarterly frequency participate in corresponding unit management team to follow up progress and deviations on stay-up to date activities, and as needed in the same on the next levels in the unit.
Coordinate and supervise a systematic approach to secure successful completion of activities such as below, (as well as new areas).



Runtime activities
Lifecycle Management for Application infrastructure activities
Server Vulnerability management
Unwanted Software removal
Server Patching
Infrastructure risk remediation
Lifecycle Management of Service Continuity Plans (SCP)
Security transformation
Application vulnerabilities
Compliance gaps remediation



Project activities, such as
Decommissions and migrations of Infrastructure services
DevSecOps implementation



Required competencies and experience
Application management, project management and change management
Quality and IT security
Experience in transversal management and stakeholder management
Leadership and people management
Excellent communication & presentation skills



Required leadership skills
Ability to drive for results
Excellent prioritization skills and ability to eliminate roadblocks
Strong customer focus
Getting work done through others



We can offer
You get an opportunity to work together with highly skilled colleagues in an exciting, global environment which provides opportunities to develop both professionally and personally. You will work in close collaboration with various stakeholders inside as well as outside the Volvo Group.


At Volvo Group we are actively working to establish teams that will take maximum advantage of the strengths inherent in differences in knowledge, experience, age, gender, nationality, etc.


Know us…
Volvo Group Digital & IT manages the Group’s overall IT strategies and plans and has the end-to-end responsibility for all development, delivery, support of IT solutions and services for the Volvo Group.


We are more than 6000 people based in 36 countries working in a completely global organization. We are a team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.