Service Delivery Leader Threat Protection

Infrastructure & Onsite Services


Infrastructure & Onsite Services (IOS) is the unit in charge of all Volvo Group Digital & IT infrastructure and onsite services. As the majority of this services would be delivered by a partner, the mission will focus on governing and controlling this partner, as well as managing the remaining IT infrastructure delivery teams in Volvo.


Business Infrastructure Services


The mission of Business Infrastructure Services, part of Infrastructure & Onsite Services (IOS), is to Develop and Govern the Services within End User and Network/Core while ensuring their delivery and usage. By that, we contribute to Volvo Group competitiveness by delivering standardized and fit for purpose infrastructure services, maintaining a balance between time to market, cost, and quality. As majority of this services are delivered by a partner, the mission is focused on governing and controlling this partner.


Workplace & Collaboration services


Workplace & Collaboration services is part of Business Infrastructure Services department in IOS and has the responsibility for three service domains:
Workplace services for the laptops, desktops, workstations, printers, and COTS applications used at Volvo Group
Collaboration tools like O365 and Video Conference services
Telephony services, personal and functional telephony, call centers and attendant services

We are now looking for a Service Delivery Leader for Threat Protection


We are establishing a new service area to manage threat protection. This new area will be hosted in the Workplace & Collaboration team, but the role will have a cross-functional responsibility for threat protection of IT infrastructure in the Volvo Group, regardless of who manages the consuming service


In this role you will be reporting to the Director Workplace & Collaboration Services but work in close collaboration with other functions within Infrastructure & Onsite Services, Enterprise IT Security, outsourcing partners, and our suppliers.


Role mission & context


The mission is to ensure that the service is delivered according to contracted supplier obligations. Your main mission is to define Volvo strategic direction and create and maintain related roadmaps in the scope of the service area and steer developments projects and transformations accordingly.


As a Service Delivery Leader at Volvo, you monitor the actual services levels of your sub-portfolio, control that they are in line with targeted service levels and manage corrective actions with the supplier. Also, the Service Delivery Leader oversees and participates in runtime process interactions with the supplier: releases and deployments, change management, escalation of incidents and problems, etc. The Service Delivery Leader is commercially responsible for services delivered by the supplier, which includes both budgeting and follow-up, notably approving all service volumes invoiced by the supplier.


You manage the strategy and planning for the services and therefore you are strongly connected to both Volvo stakeholders, the infrastructure partner, and other suppliers of the area. You will also work closely with other Volvo Group Digital & IT units.


Key responsibilities
Govern, maintain, develop, and implement Threat Protection capabilities for IT infrastructure in the Volvo Group
Drive continual service improvements related to Threat Protection for IT infrastructure in the Volvo Group
Define the strategic direction, Long Term Plan and roadmap for the sub-portfolio based on business requirements and technical requirements
Manage the lifecycle of the portfolio of products* in the service area. Define and manage the lifecycle of services catalogue, which defines what services shall be available for Volvo Group, including directly managed licenses.
Define service area KPI: s, PI: s and metrics, and specify service level targets for the services in the service area
Responsible for forecast, budget and follow up on volumes and total costs. Drive volume and cost optimization and give input to Capacity Management
Coordinate supplier deliveries including overall interaction model between Volvo and supplier stakeholders
Be a subject matter expert for the area in interaction towards Volvo, suppliers, and other stakeholders
Oversee management of service incidents & problems with the supplier, notably handling of related escalations
Participate in negotiations with supplier about new/modified services and related terms and conditions including pricing, penalty schemes, service quality indicators, with impact spanning the full partnership term
Ensure compliance with the Security Requirements Catalog
Coordinate and work with other Volvo Group Security functions

*Products currently in scope: Microsoft Defender family (Endpoints, Identities, Cloud Apps, Email & Documents and Cloud), Symantec Endpoint Protection (to be gradually removed), Symantec Critical Systems Protection, Twistlock, ESET Nod32 (to be gradually removed) and NetClean


Required experience & competencies
Strong competence and experience from the IT Security area
University/Master’s Degree or equivalent in relevant area
Business & Service oriented mindset
Experience of managing enterprise-level infrastructure services
Experience in managing relationship and negotiations with IT supplier(s)
A strong personality and communication skills being able to manage many different stakeholders
Strong English, both written and oral communication skill with ability to effectively communicate with technical and non-technical audiences
Ability to meet the agreed targets, deadlines, and goals without direct, day-to-day supervision
Ability to work in an international team with colleagues that have diverse cultural backgrounds
Interest in and ability to quickly comprehend the capabilities of new technologies

For further information please contact


Henrik Wallin, Director Workplace & Collaboration Services, phone: +46 728 62 31 39
Maria Börjesson, HR Business Partner, phone +46 31 3221030


Union representatives:


Akademikerna – Therese Koggdal, +46 470 387855
Unionen - Jonas Ljungdahl, +46 31 3224985
Ledarna – Peter Svensson, +46 739 022687


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.