Service Delivery Manager

Become part of our team!

Are you motivated to make a real difference in your work? Are you interested in technology with meaning? Then you are probably one of us!
As Service Delivery Manager, you ensure that our Service Support and Delivery are in place to meet business needs. In this stakeholder-facing role, you will establish and manage expectations within the business and drive the team to achieve those expectations to a high standard.
What can Ascom offer you?
Working in a company to be proud of.
Inspiring and engaging colleagues.
Good development opportunities.
Good benefits & perks.
Collective Bargaining Agreement (Teknikavtalet).
Responsibilities
Participate as a representative of Customer Care in operational meetings with customers, including presentation of matters relating to operations.
Overall responsibility for reporting in accordance with contractual obligations to customers according to Ascom’s portfolio.
Ensure delivery in accordance with SLA.
Reporting internally on delivery according to KPI.
Participate in further development and optimization of current processes, this includes responsibility for analyzing, identifying and proposing improvement measures.
Prepare improvement measures in collaboration with KAM with existing customers in their own portfolio.
Work with presale support.
Identify opportunities for additional sales in a service / project context.
Ensure high customer satisfaction.
Qualifications
Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, Economics or related field.
Strong experience with management of service contracts / SSA-V agreements / GDPR.
Few years of experience as a project manager.
Technical understanding and competence.
Fluency in Swedish and English, speech and writing.
Be able to prioritize and handle varied work tasks in a hectic everyday life.
Meritorious
Experience in ICT
Customer facing/consulting experience interacting with large scale distributed data/computing solutions
ITIL and or Project Manager Certification.
Strong written and verbal communication skills coupled with the ability to tailor communication to all levels of an organization
Demonstrated ability to debate ideas/strategy, comfortable managing constructive conflict, and not afraid to challenge the status quo.
Experience from an advisory role.
Personal skills
A passion for solving real world problems with cutting edge technology.
Excellent communication skills, presentation skills for a wide range of audiences.
Ability to adapt to new methods and work under tight deadlines.
Successful working independently and as part of a team, especially within fast paced matrix environment.
Collaborative and skilled at networking.  
Excellent customer management skills.
Excellent leadership skills.
Contact and Application  
Are you interested in the job? The selection process is ongoing, so please submit your application as soon as possible. Send in your application through the “apply” button. If you have any questions about the recruitment process, please contact Liisa Widlund, HR - Specialist, by e-mail: liisa.widlund@ascom.com or by phone: 031 559 522.