Service Delivery Manager

About Avanade Sweden:
A community of passionate experts who work in an agile and dynamic way
The possibility of working with the latest Microsoft technologies
Challenging projects for Sweden and international clients in a wide variety of sectors
A large program of diversified technical and/or cross-functional training (Agile, Design Thinking, AI, Azure, Excellence Consulting, Microsoft role-based certifications, etc.)
A committed community that is committed to advancing issues around diversity and inclusion
An environmentally conscious company that undertakes eco-responsible actions
Human Impact initiatives and commitments that have a positive impact for all thanks to technological innovations.



Why Avanade? Because there’s no place like this:
If you’re a self-starter, an optimist, and someone who likes to get things done, you’ll fit right in at Avanade
People who thrive here are motivated, interested in learning and genuinely have a desire to be the best at what they do. If that sounds like you, you sound good to us
In return, you’ll have access to the latest technology in the Microsoft ecosystem, partnering with some of the biggest and best companies across the world and some seriously smart people to work with to make career-defining things happen
If you want to get even better at what you do and transform businesses from the inside out, there’s no better place.



About this role:
You will be responsible for ensuring successful delivery of projects as measured by schedule, budget, customer satisfaction, and deliverable quality performance measures. This role will actively support sales and will be accountable for estimating planning, mobilization, execution, and successful closure of projects.
During the project life-cycle, you will communicate status with regular frequency, manage risks, and will issue and monitor financial performance according to in place agreements made between Avanade and the customer.


Day-to-day you will:
Manage issues and risks associated with the project, including balancing scope, schedule, budget, quality, and risks, and will manage aspects through formal change management mechanisms
Develop, implement, and maintain a detailed project work plan, including appropriate controls, governance structures, and monitoring to ensure on-time, on-budget, and quality outcomes
Ensure accurate development and traceability of requirements during the project lifecycle
Manage the change enablement process throughout the project duration
Manage client expectations, updates, and buy-in, including representing Avanade at governance meetings
Manage and develop customer relationships and perceptions to achieve mutual goals
Manage Avanade and subcontractor staff assigned to the project
Determine the project approach, staffing, responsibilities, and schedule
Ensure that project resources receive any necessary training and are used effectively
Drive and measure Devops implementations and optimisations
Engage and manage appropriate onshore, offshore, and nearshore workforces, including Service Licensing Agreements (SLAs)
Assist in the sales process, including estimating work effort and expenses using Avanade's standard tools.



Preferred qualifications:
Education Background: You likely have a Bachelor's degree in business or technology-related field (or equivalent)
Years of Work Experience: You likely have about 3-5 years of consulting project management experience from Software Development or CRM implementation.