Service Delivery Manager (474544)

Job Summary:
We are now looking for a Service Delivery Manager who will be responsible for ensuring the correct and proper delivery of customer support services to our customers. In this role, you will be responsible for the financial and commercial performance of delivered customer support services. You will also ensure that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. The role also includes leading the customer network support engineers’ team and working closely with the competence centers, global support, and product line maintenance teams.
Job Responsibilities:
Work closely with and secure customer contract fulfillment
Collaborate and maintain relationships
Distribute information to internal partners and call out delivery Issues
You will stay up to date with financial data
Identify new business opportunities

Key Qualifications:
Market insight
Financial analysis skills
Negotiation and argumentation
You possess PROPS-C process and hardware services knowledge
Change and improvement management skills
You have strong business understanding and Ericsson business knowledge
Financial acumen and skills
You will promote knowledge sharing and mentoring
Trade compliance knowledge
Responsible for delivering results & meeting customer expectations
You will drive Entrepreneurial & Commercial Thinking
Leading & Supervising
Deciding & initiating action
You are capable of coping with pressures & setbacks
Promote networking

Additional Requirements:
Very good leadership and management skills
Excellent social skills and strong customer orientation
Self-motivated and teammate.
Ability to adapt to change

Please send in you application in English as soon as possible, since the process is ongoing.
Contact: anu.hirvikallio@ericsson.com
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
Primary country and city: Sweden (SE) || || Stockholm || Consulting&SysInt; IT; ProdMgt; R&D; SalesStratMkt&ComMgt; ServEng; SharedServ; Stud&YP; Supply&Log
Req ID: 474544