Service Delivery Manager

Scania is currently undergoing an exciting transformation from a traditional truck manufacturer to a provider of complete sustainable transport solutions. IT is a crucial part of this transformation as Scania’s success is depending on flexible and efficient IT solutions that support current and future business requirements. We are now looking for a new Service Delivery Manage for Financial Services IT to join us in this exciting journey.

What do we offer?
Besides amazing colleagues, we offer you remarkable development opportunities while working in a team, that takes having fun seriously. Other benefits that might give you an extra tickle are a company car, performance bonuses, a pension plan, flexible working hours, lunch at reduced prices, and much more. Scania has a flexible view and approach to the working place and focuses more on achievements. We also offer a direct bus from central Stockholm to Södertälje with Scania Job Express.

The Team
Financial services IT is part of the digital core department and is responsible for providing sustainable and innovative IT solutions within the Financial Services area. The primary purpose of this group is to harmonize the global IT landscape. The team also supports the transformation of our high-performance agile teams that consist of architects, developers, service managers, and s other stars that makes this constellation pretty unique. The ultimate goal is of course to have happy users within all SFS communities who can use the power of software and data to make better decisions. 

Your role as Service Delivery Manager


• Structure, maintain and support our service portfolio
• Shape and lead the tactical and operational governance, including follow-up of our service providers
• Perform incident process quality assurance and drive continuous improvement 
• Secure that service reports and metrics are periodically supplied to business units and other internal stakeholders 
• Participate in the handover from service transition program and ensure delivery of outsourcing contract, the establishment of SLAs, XLAs, and KPIs 
• Drive our problem management process 
• Support both incident and change management processes 
• Ensure that guardrails are followed, support audits, and make sure license compliance

Your profile as Service Delivery Manager
As a person, you are a driven who can help us establish new ways of working within our cross-functional organization to ensure proper Service Delivery. You have good communication skills and lead by example in creating and keeping an exploratory work environment. You have analytical problem-solving skills, and as we provide financial services to the Scania market through the delivery of different ERP systems, the person needs to be creative with an agile mind to help us improve our ways of working together with our IT organization all stakeholders.  Other qualifications;


• Experience in service management, preferable ITIL4's IM, PM, CM, configuration, and event management/ project management
• Service Performance and End User Experience measurement (SLA (KPIs), XLA, etc.)
• Understand product life cycle management, and vendor/contract management
• Good understanding of product architecture and infrastructure components
• Experience in compliance management and audit processes. 
• Swedish and English language skills both oral and written
• Knowledge in NPS/CSAT methodologies is merited

Does this sound interesting to you? Please apply no later than 4th December 2022 by sending in your CV, cover letter is optional Selection and interviews are held after the last application date. A background check will be conducted on the final candidate.

We are really looking forward to your application!




Scania is a part of Traton Group and one of the world´s leading manufacturers of trucks and buses for heavy transport applications. Scania is also leading provider of industrial and marine engines. Service-related products account for a growing proportion of the company´s operations, assuring Scania customers of cost-effective transport solutions and maximum uptime. Scania also offers financial services.
Scania’s IT organisation is an integrated part of the company providing products and services to all business units worldwide. Based on deep Scania business knowledge and internal relations we balance in-house core competences and service production with services externally sourced and governed by us. We are around 1500 people and the majority is located in Sodertalje.