Service Delivery Manager

Seco Tools is a market-leading manufacturer of comprehensive metal cutting solutions for milling, stationary tools, hole making and tooling systems. We develop and supply the technologies, processes and support that our customers depend on to maximize both productivity and profitability.
To our newly started M3 Delivery team we’re now looking for a driven Service Delivery Manager to be a part of the current setup – a role where you work to maintain and support our M3 related tasks. Together with the team you build a new function and are a part of deciding how we work to achieve success. We welcome you to a global team with a friendly atmosphere and helpful colleagues. Are you intrigued to know more? Please keep reading!

About the job
Your responsibilities include:
Responsible for the compliance to IT Guidelines and Controls
Ensuring IT supply in terms of available resources – internal personnel and external suppliers
Accountable for the delivery of IT services in given area/geography. Follow-up on contracts and allocations with suppliers
Maintaining IT performance indicators and follow-up on IT Delivery precision (Service’s, SLA’s, System Operations and IT projects)
Accountability for the delivery of IT services, demands, projects and enhancements of specific applications or infrastructure
Executing local IT projects
Overseeing the study and implementation of new processes and techniques

We offer you a hybrid workplace – where you have your base in Europe – either in Fagersta (Sweden), Brno (Czech Republic) or in other Seco Tools Office. You also have the opportunity to work from home or from another location a couple of days a week.

Your profile
We’re looking for someone with a relevant university degree, combined with experience from a similar role in a larger, global company. We believe that you come from a background of coordinating activities related to IT delivery, in terms of infrastructure, applications and databases. Working in a truly global setting calls for excellent communications skills in English, while knowing Swedish or any other language is a plus.
Your personality is important, and your positive and proactive features really come in handy in this role. You’re a good listener – open to new ideas and able to take input from others. Leadership comes naturally to you and your diplomatic approach helps you expand your thoughts and perspectives. With your excellent communication skills, you easily interact and build relationships with people from all around the world.

Our Seco culture 
Seco employees across the globe share our family spirit, along with a passion for our customers and a personal commitment to ensure success in everything we do. For us, it’s also clear that our diversities form an amazing foundation for achieving great results. Visit our LinkedIn or Facebook to get to know us and our and products further. 

Application 
Send your application no later than March 13, 2023.  Read more about us and apply at secotools.com (Job ID: R0050223).   
As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.

Contact information 
For further information about this position, please contact: 
Elisabeth Broman, M3 Manager, +46 (0)76-126 60 98

Union contacts - Sweden
Monica Andersson, Unionen, +46 (0)223-403 23
Fuad Mucic, Akademikerföreningen, +46 (0)589-856 20
Benny Christiansen, Ledarna, +46 (0)223-405 76
For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444. 
 
Recruitment Specialist 
Magnus Pålsson
At Seco Tools we develop and offer advanced products & solutions that make metal cutting easier. We work together with our customers to identify and implement the best solutions for their needs. The corporate culture empowers employees through shared values: Passion for our customers, Family Spirit, Personal commitment. Seco Tools has a presence in more than 75 countries and employs about 4000 people.