Service Delivery Manager

Dev SME - Asset and Configuration Management Subject Matter Expert:Asset and configuration management subject matter expert, SME, deep knowledge, and experience of workstations Hardware Lifecycle management to keep service assets and CI in control. ITSM Tools SME, with deep knowledge and experience of purchaser ITSM Tool. Knowledge on CMDB data quality and it continues improvement.
Strong control on English and able to communicate with customer and teams. Able to present changes and recommendation required in environment. Able to present innovated ideas to smooth the process. Should be able to suggest new ways of working to improve user satisfaction.
Having deep knowledge of Active Directory Having deep knowledge of SCCM tool. Having deep knowledge of Agile Safe(Certified is preferred). Having deep knowledge of Ubuntu Landscape. Having deep knowledge on Power shell scripts. Having deep knowledge on Power BI.
Having good command on data management and able to explain numbers. Having deep knowledge of Mobile Iron and Mac Products. Having deep knowledge of Software Asset Management (SAM). Having deep knowledge in IT Stock room and stock room management. Having deep knowledge in IT Spare and spare part management Having knowledge of Procurement process.
Having knowledge of financial numbers/process and reporting. Having knowledge of Product Lifecycle management and Product Catalog. Having knowledge of Procurement and purchasing portal. Having knowledge of latest technology and suggest customer on ways of working. Having knowledge of Windows Operating System Environment.
Having knowledge of Azure Cloud (Certified is preferred) Incident Break Fix. Ensure Operation runs smoot and SLA s are met as per customer. Act on behalf of Customer in cooperation with current hardware suppliers. Evaluate their SLA towards break fix and hardware deliveries. Evaluate their performance. Report Dead on arrival Report frequent failures in Hardware model.
Having knowledge of Azure AD, groups and management. Having Knowledge of Microsoft Intune

(1.) To ensure customer engagement or satisfaction and referenceability
(2.) To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of margin are met.
(3.) To anchor process improvementorcompliance (human error reporting) and other organizational initiatives (automation , Lean IT implemetation)
(4.) To guide, manage, develop, engage the team therby ensuring employee retention
(5.) To ensure upskillor creation of resources through internal academiesor trainings and growth rotation