Service Delivery Manager

Join the exciting world of SSC's division Connect, where we power a global network of ground stations connecting with Scientific, Earth Observation, Navigation, and Telecoms satellites. Our extensive network, boasting over 100 antennas, spans across strategic locations in Sweden (Kiruna – Esrange), Horsham (Pennsylvania), and Santiago (Chile), with cutting-edge engineering and manned network operations centers.

As a part of our Service Delivery team, you will play a vital role in commissioning services, ensuring service performance assurance, and managing the lifecycle of contracts. Dive into special operations, including LEOPS, and be a key player in shaping the future of satellite communication and technology. Join us on this journey of innovation and exploration – your skills can make a significant impact in our dynamic and globally-connected environment. Apply now and be part of the team that's revolutionizing satellite services!

YOUR ROLE


• Be the point of contact for customers
• Create and deliver reports internally and externally
• Review service performance on customer contracts and initiate internal actions as needed
• Handle tickets and provide customer information
• Follow up on incidents related to the service and escalate if needed
• Conduct periodical Service Reviews and follow up on action plans
• Identify scope and maintain the defined trajectory
• Participate and support in projects

WHO YOU ARE


• Educational requirements: Bachelor's degree in science or experience managing customers and contracts for technology-focused services
• Language: Excellent English is a requirement for both verbal and written communication
• Your profile: You thrive in customer-facing roles and are highly organized and structured. You possess a solid understanding of technical systems and have a natural ability to learn quickly.

Nice to haves:


• Driver's license
• Contract Management
• JIRA
• MS Excel
• MS PowerPoint
• MS SharePoint

WE OFFER YOU


• An exciting job within a team of Service Delivery Managers, supporting a wide range of customers within the domain ground stations as a service
• Personal development and challenging tasks
• A workplace characterized by an open atmosphere and proud employees all over the world
• The opportunity to be part of creating the future of the space industry – you don’t want to miss all the fun that is happening now!

LOCATION 

This is a permanent full-time position located preferable in Kiruna. For the right candidate there will also be a possibility working from our office in Solna, Stockholm. 

NEXT STEP 

If this opportunity sparks your interest, don’t wait—apply today! We will review applications on an ongoing basis, and interviews will be conducted continuously.  

We kindly ask that you only submit your CV when applying. By focusing solely on CVs, we can ensure a fair and efficient recruitment process that allows us to evaluate your skills and qualifications directly.  

Please note that the job advertisement may close earlier than the stated deadline if we receive a high volume of applications. This allows us to ensure a fair and efficient recruitment process and give each application the attention it deserves.