Service Delivery Manager - eCT

Company Description
We are looking for a customer driven and detail oriented Service Delivery Manager
At Nets, you’ll develop in a fast-growing tech company in a high-paced, high-impact market. Working to change the future of payments, it’s not just skills and ambition that gets the job done, it’s the full package that makes the difference. Together, we impact the lives of everyone around us by powering an easier tomorrow for every citizen, bank, business and colleague. What powers you at work?
You’ll be part of our Nordic Service Delivery Management team, who are working across our organisation to realize large customer implementations and manage large customer relationships, supporting Key Account Managers, preparing offerings in RFP processes, and ensuring high quality delivery processes. If you have a passion for customers and a great attention to detail, then you might be our new colleague.
Job Description
You’ll be powering the Service Delivery Management team
As a Service Delivery Manager you’ll join an open and sharing community with highly skilled colleagues. Take for example Birgitta who handles our biggest and most important customers in Sweden, making sure they are set for future growth with our payment solutions and describes herself as 5% farmer in her cottage garden. You can come as you are and be at your best at Nets. You’ll even find the freedom to balance an exciting job with life outside of work.
Your key tasks and responsibilities are:
· Manage and develop named customer relationships in the Nordic countries
· Ensure customer satisfaction on named customers
· Take part in delivery projects in collaboration with onboarding and support teams
· Continuous reporting and follow-up meetings with named customers
Qualifications
Skills, ambition and that little personal twist make you succeed
Your professional skills and experience form most of your qualifications, but it’s also your personality that makes the difference at Nets.
Your qualifications should include:
· Experience within the payment industry
· Experience from Service Management in a technical environment
· Fluent in Norwegian or Swedish + English
· Experience from project management
Of your personal qualifications we would value:
· Responsible and self driven
· Ability to create and maintain good relationships with customers
· Collaborative way of working
· Solution oriented and prepared to "go the extra mile" for our customers

This position is available in either Stockholm or Oslo.
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