Service Delivery Manager – Energy Operation Center

We develop and manufacture turnkey energy storage solutions, based on lithium-ion battery technology. Our goal is to engineer technology that both stores and optimizes energy as we shift towards more efficient energy usage and renewable energy sources on a global scale. You’ll have the opportunity to work with exceptional engineers, scientists, developers and more to pave the way for the next big leap in the energy industry through our battery energy storage and optimization systems.

This is a permanent, full-time position based in our HQ in Stockholm.

Tasks and responsibilities

- Manage SaaS-powered battery service delivery to meet/exceed customer expectations and SLAs.

- Serve as primary customer contact, providing timely and effective support.

- Develop strong customer relationships, collaborate to develop solutions.

- Identify and qualify new business opportunities with sales team.

- Collaborate with software development team to update services and meet customer needs.

- Work with support team to resolve customer issues and identify root causes.

- Develop and manage service delivery metrics, using data to improve performance.

- Provide regular reports to senior management on service delivery and customer satisfaction.

- Maintain documentation, processes, and procedures for high-quality service delivery.

- Manage team of service delivery professionals, including hiring and performance management.

- Test and analyse technical performance as per internal/external requirements.

- Create data tools for business and product teams to optimize operations.

- Build infrastructure for optimal data extraction, transformation, and loading.

- Identify and implement internal process improvements for scalability.

- Research developing market of "demand response" and their requirements.

Qualifications and experience

- Bachelor's degree in Business Administration, Information Technology, or related field.

- Understanding of electrical systems is desirable.

- 5+ years of experience in service delivery management, preferably in SaaS or technology-related industries.

- Strong knowledge of SaaS and cloud-based service delivery models.

- Track record of managing customer relationships and delivering services within budget and on schedule.

- Excellent communication and interpersonal skills, with a proven ability to build and maintain relationships with customers and internal teams.

- Strong analytical and problem-solving skills, with the ability to identify issues and develop solutions quickly.

- Proven project management skills, with the ability to manage multiple projects simultaneously and deliver on time.

- Experience managing a team of service delivery professionals and driving team performance.

We offer

- Generous bonus system

- Maximized wellness contribution

- Five extra flexibility days

- Pension and health insurance

Kindly submit your application through the provided apply button in the advertisement on our careers page, as we are unable to accept any applications via email in compliance with the GDPR regulations.

At Polarium, creating change in the energy industry starts with our team. We believe a diverse workplace brings creativity, innovation and better represents our customers, and the many communities they serve, around the world. A positive work-life balance is what supercharges our teamwork and a sustainable personal journey throughout our careers.

Since Polarium launched in 2015, we’ve been on a mission to redesign the energy industry. We’re unlocking the massive potential of energy storage systems through our wide range of intelligent and digital services. Our passion for solving challenges is what drives our next generation of premium energy storage products in use on all continents and in all climate zones. Today, we power businesses, optimize energy usage, and reduce carbon dioxide emissions to create a cleaner future in energy.

We look forward to receiving your application!