Service Delivery Manager for Digital Workplace and Infrastructure

Scania is currently undergoing a transformation from a traditional truck manufacturer to a provider of complete sustainable transport solutions. Digital Workplaces is a crucial part of this transformation as Scania’s success is depending on flexible and efficient IT solutions that support current and future business requirements.



Are you our next driven Service Delivery Manager?

Do you want to be the glue between Scania Business and Scania IT? Are you full of energy and love transformation and IT solutions? Great - then we think you should continue read…

We at Scania Digital Workplace deliver a wide range of digital services from Microsoft Office 365 to Client platforms. We are currently on a modern journey with the users and value creation in focus. Therefore, a new Productivity and Business interface group has been formed to capture Scania’s business needs and increase productivity by efficiently using our IT services. Now, we need to strengthen this group with an open-minded, self-driven, and forward-thinking Service Delivery Manager – hopefully, you!



The role

As a Service Delivery Manager in this group, you will be the glue between the Scania business and our line organization delivering Digital workplace and Infrastructure services. You must build trustworthy and long-term relationships in both groups, bear in mind these groups have a communication gap not always understand each other so well.

The main responsibilities as a Service Delivery Manager (SDM) are


• Acting as an interface between Scania Business and Scania IT, new demands are constantly coming in and need to be handled
• Having a continuous dialogue with Scania Business to follow up Scania IT performance and end-user satisfaction
• Initiate pre-studies and implementation projects and be part of the steering of such activities/projects
• Participating in the strategic planning to define the desired state, strategy and roadmap
• Secure service deliveries and have them compliant with Scania's operations to ensure the right value is delivered to the business
• Being part of the escalation chain when things are not working as they should



Your profile

You are an experienced professional who has worked previously with understanding business requirements and worked with key business and technology stakeholders. You have a curious interest in all new IT technology and how it can be transformed into workable and cost-effected solutions. You are also fluent in written and spoken English.

To be successful in this role we believe you have a strong will to deliver results with quality and speed. You are opened minded and easy to adapt to change. You are active in finding new ways of improvement and solutions and have a strong drive to continuously learn about our Digital Workplace. You have a structured way of working and presenting, great communication, and cooperative skills. Furthermore, you have high integrity when harmonizing local and central requirements.



What’s in it for you?

We offer you an interesting, fun, challenging and developing journey together with engaged colleagues within IT and business. The work environment is international and your colleagues and stakeholders are representing different nationalities and companies. In this exciting and dynamic surrounding, you can influence the future IT landscape within the TRATON organization.

Working from home is nowadays more a fact than a wish and Scania is one of the leading companies on the market that has implemented this approach. We can also mention that we have opened an office hub at Sergel where you can work from whenever you like if you are located in Stockholm. Furthermore, Scania has a competitive package of benefits, such as a private lease of a car, bonuses, flexible working hours, and much more.



Information and application

Kindly apply as soon as possible with CV and cover letter, but no later than the 27th of November, since selection and interviews might be held throughout the whole application period.

For more information about the position, please contact Tam Ritola (Group Manager), tam.ritola@scania.com or Ellen Bjöck (Talent Acquisition Specialist), ellen.bjorck@scania.com

We are looking forward to your application!

Kindly notice that a background check will be done for this position.


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Om företaget

Scania is a world-leading provider of transport solutions, including trucks and buses for heavy transport applications combined with an extensive product-related service offering. Scania offers vehicle financing, insurance and rental services to enable our customers to focus on their core business. Scania is also a leading provider of industrial and marine engines. In 2019, we delivered 91,700 trucks, 7,800 buses as well as 10,200 industrial and marine engines to our customers. Net sales totalled to over SEK 152 billion, of which about 20 percent were services-related. Founded in 1891, Scania now operates in more than 100 countries and employs some 51,000 people. Research and development are concentrated in Sweden, with branches in Brazil and India. Production takes place in Europe, Latin America and Asia, with regional production centers in Africa, Asia and Eurasia. Scania is part of TRATON SE.