Service Delivery Manager – IT Security Operations

Scania is currently undergoing an exciting transformation from a traditional truck manufacturer to a provider of complete sustainable transport solutions. IT is a crucial part of this transformation as Scania’s success is depending on flexible and efficient IT solutions that support current and future business requirements.
Are you ready to drive change and shape the future of security services?

Scania is seeking a passionate and customer-centric Service Delivery Manager to join our IT Security Operation Group, the group consists of several teams with different areas of responsibility and expertise.

As the engine that enables effortless experiences for Scania's internal customers and vendors, you will play a crucial role in developing Scania's Security Service, expanding into new markets and attracting new customers. We believe in fostering a diverse and inclusive workforce, and we encourage female applicants to join our team.

Sound like a challenge for you? Keep on reading!



Your responsibilities


• Develop Scania's Security Service to enhance its value and competitiveness in the market, including expanding into new markets and attracting new customers.
• Monitor and ensure operational performance, including managing vendor service level agreements.
• Facilitate effective communication within the Security team and with stakeholders.
• Cultivate strong relationships with key customers and vendors.
• Lead and drive task forces or projects within service delivery to address escalations or initiate improvement initiatives.
• Identify process pain areas and initiate actions to overcome them.
• Drive continuous improvements by automating processes for onboarding/offboarding clients and services etc.
• Utilize your expertise in budgetary calculations and license management for the services.



Your Profile

We are seeking individuals with diverse backgrounds, but most importantly, we value your passion for service management, automation, and a people-oriented approach. If you possess the following qualifications, we would be very happy to hear from you:


• A customer-centric and service-oriented mindset.
• A logical way of thinking with the skill of problem-solving.
• High ability to organize work in a structured manner and take initiative.
• Excellent communication skills in English, both written and oral.
• 8+ years of relevant work experience.
• Experience in third-party/vendor management.



What's in it for you

Join our group and be part of a collaborative and innovative environment where the teams help each other and your ideas and expertise will contribute to shaping the future of security services. We embrace diversity and equal opportunities, and we welcome applications from all gender who are passionate about making a difference in the field.

Except for working with great and competent colleagues, we will offer you permanent employment from day one. No try-out period. We believe in recruiting the right people in the right way. And giving them the prerequisites they need to succeed. 

We also have a flexible office policy. This, in practice, means that you can work from home, from our brand-new office in Stockholm City, or from the headquarters in Södertälje. We meet at least once or twice weekly at the office in Södertälje to work together and help each other out. Or just have a proper fika session! 

Other than this, you get several big corporation goodies, like: Annual bonuses, beneficial insurance, wellness contribution, continuous development, and much more.



Further information and Application

To apply, please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining Scania's IT Security Operations group.

Due to vacation time, no applications will be handled before the 15th of August, which is also the last day to apply. 

Scania is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of gender, race, religion, sexual orientation, disability, or age.

Kindly note that a background check might be conducted for this position.

Scania is a part of Traton Group and one of the world´s leading manufacturers of trucks and buses for heavy transport applications. Scania is also leading provider of industrial and marine engines. Service-related products account for a growing proportion of the company´s operations, assuring Scania customers of cost-effective transport solutions and maximum uptime. Scania also offers financial services.
Scania’s IT organisation is an integrated part of the company providing products and services to all business units worldwide. Based on deep Scania business knowledge and internal relations we balance in-house core competences and service production with services externally sourced and governed by us. We are around 1500 people and the majority is located in Sodertalje.