Service Delivery Manager, Landvetter Airport

Menzies Aviation is a global provider of passenger, ramp and cargo handling services. Operating at more than 146 stations in 31 countries and supported by a worldwide team. For further information about the company visit the website: www.menziesaviation.com

We are looking for a Service Delivery Manager for Göteborg Landvetter airport.

You will:

* Manage and ensure the safety and security of British Airways Operations.
* Monitor local Service Level Agreements whilst supporting the management of ground handling agents and suppliers.
* Own and manage airport authority, State Authorities/British Embassy relationships.
* Be the official local representative of BA at the station, being available as and when the operation demands. Be accountable and responsible for all matters pertinent to the daily running of the operation according to BA rules and regulations in line with the approval authorities and responsibilities assigned.
* Ensure all data reports are communicated as per the agreed timescales and be able to present the station productively in relation to the reports available.


Skills:

* Desire for learning and development
* Customer Service Professional
* Strong negotiation and influencing skills
* Self-motivation and ability to motivate a team
* Excellent decision-making and problem-solving skills
* Ability to work in a changing environment and with different teams
* Excellent communication skills, with fluent oral and written English and Swedish
* Able to communicate effectively with internal and external partners
* Proven leadership skills
* Coaching ability
* Safety and compliance awareness
* Excellent team working skills including working across functional boundaries
* Energetic, resilient and willing to embrace challenge and change
* Ability to work under pressure and to tight deadlines
* High organisational skills, ability to prioritise and attention to detail
* Business professional with flawless integrity.

Experience:

* Proven front line airport operational experience in a supervisory or managerial role.
* Proven managerial ability.
* Proven experience of monitoring various compliance standards and effectively addressing of performance shortfalls
* Experience of British Airways products, processes and procedures in the context of an airport operation
* Broad and comprehensive internal personal network

Knowledge:

* Good working knowledge of BA´s operational systems and MS Office
* Sound knowledge of CLC Hub/Spoke procedures


Working Hours: Full time
Duration: Permanent contract (6 months probation period)
The position is located at Landvetter Airport.

Under Security Act of airports conducted records checks on all employees.

Any questions about this position please contact during office hours Niclas Elfvenstam, Operations, Compliance, Training and Planning Manager phone: 0707- 47 88 80 until 4th of July and Station Manager Christer Gustavsson phone: 0733-321030 after 4th of July.

For application, attach resume and cover letter to got.jobb@menziesaviation.com,
no later than 2014-07-16.