Service Delivery Manager till Teleperformance

Teleperformance är världens största företag inom outsourcad kundservice.Teleperformance startade sin verksamhet i Norden 1985 och har varit en av de ledande aktörerna sedan dess.Cirka 80 procent av verksamheten innefattar outsourcing av kundservice och resterande del kvalitativ telemarketing.Se även www.teleperformance.com Teleperformance, the worldwide leading provider of outsourced CRM and contact center services, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection programs At Teleperformance, we do business with people, for people.We want people to be inspired, to be motivated.Our main goal is to make you proud to belong to our group through job satisfaction and a great work environment.As the SDM, you will be the company?s operational contact person towards client.In this position you have daily contact with the client and have responsibility to deliver agreed guidelines both toward client and Teleperformance.You are responsible to reach set goals in an effective way and constantly work to develop the business.You are finically responsible for the contract and will act upon deviations.You will always be one step ahead and work in a proactive way to maintain a strong and lasting relationship with the customer and keep its operation in focus.You will secure the daily operations and constantly work to improve set targets.You will be Teleperformances contact towards the client and secure to eliminate eventual problems, distribute necessary information and secure that all KPI:s are reached. As a person, you are driven, structured and a person of action.You see high set goals as a challenge and you like to work up tempo.You are a strong leader that is comfortable to take decisions and communicate them to your staff.You are a communicating person and also a listener who has the ability to find solutions that thrives the business.We are looking for a leader who has the experience to lead projects and used to work with clients.We appreciate education in finance and a person that can speak English fluently.*[[[[[[[ You have a strong personality and a pro-active attitude.*[[[[[[[ You work accurately and you are result oriented *[[[[[[[ You have commercial attitude with good communication skills *[[[[[[[ A proven track record in a service oriented environment *[[[[[[[ Relevant work experience in a contact center *[[[[[[[ Analytical skills *[[[[[[[ Experience in a management position