Service Delivery Manager to a modern bank - Stockholm

Are you passionate about service and customer experience? Have you got some years of experience working in a leader position? Are you familiar with Quality Assurance? Our partner is now looking for a skilled Service Delivery Manager who will ensure a high level of service and customer satisfaction globally. Does it sound like you? Then we look forward to hearing from you!
About the position
Perido is looking for a Service Delivery Manager who wants to work for our partner, a successful company that develops smart and easy payment solutions and is expanding globally. This position is placed at the company’s modern headquarters in the heart of Stockholm.
Your daily tasks
Here you will play an important role when it comes to ensuring the company’s customer satisfaction. You will work closely together with Quality Leads and Operations Lead from markets around the world. Among other things your daily tasks will include:
Implement quality frameworks and processes, adapted to different markets
Analyze and identify trends and opportunities for improvement in ​​customer satisfaction
Ensuring that the company's outsourcing suppliers reach the set KPIs
Support and guide the company's Quality Leads (in Europe, USA, UK, Australia)

Your qualifications
We are looking for someone who have previously worked with service, preferably with Quality Assurance, with great success. You have both a deep understanding of and never-ending curiosity about how to create the best possible customer experience as well as thrive in a leading and coaching role. You love being a part of your team member’s growth in their roles and enjoy being in an environment where you can make a difference. As a social and communicative team player you work in a professional and purposeful way and does not settle for less than perfect.
Are you the one we are looking for? Please send us your application in English as soon as possible!
Requirements
Upper secondary education
Experience from service operations/customer service
Previously worked in a leadership role, ex. project manager and / or team leader
Knowledge and experience in Quality Assurance
Good analytical skills
Excellent communication skills in English, both oral and written

Meritorious
Relevant post-secondary education

Contract type and hours
Full time, permanent employment. Start as soon as possible depending on your availability.
Application
Please apply for this vacancy through our website. The company name and more information about this position will be revealed at the first contact with responsible recruiter. We recommend that you submit your application as soon as possible since interviews will be held continuously.
If you have any questions you are welcome to contact us by mail, fraga@perido.se, and one of our recruitment assistants will answer you. State the reference number 32065 in the subject line.
About Perido
Perido is a successful consultant and recruitment company, active within the civil service sector. The company has grown consistently since the start in 2003. Our vision is that everyone should thrive and feel dedicated at work. This includes our co-workers, clients and consultants. Through questioners that cover well-being we up hold high scores of contentment among our employees, both in-house co-workers and consultants year after year. This is something that we continue striving towards in everything we do. Today, Perido consists of 50 in-house co-workers and over 700 consultants working all over the country. Our vacancies can be found within several different industries, including banks, multinational IT-corporations, world leading telecom companies, government agencies and smaller companies within the private sector. We are affiliated with collective labor agreements to certain safe and secure work environments for all our employees.