Service Delivery Managers

Are you ready for a challenge being the key role of successfully providing high quality delivery of our Services?

We are now looking for Service Delivery Managers, SDM within Hosting and Workplace at Infrastructure & Operation, I&O. I&O consist of 3 main areas which are Infrastructure Services, Cross Functions and Application Operation and other supporting areas. We are mainly seated in Stockholm and Hong Kong.

This is an exciting and challenging role where you will be a part of taking next step for the organization. As SDM you will handle expectations, requirements and requests and ensuring quality in the delivery at all times. Another challenge will be to find and cooperate with the right stakeholders to secure that we set the right expectations and the right requirements for the delivery.

Find your place in a fast moving environment where you as a SDM are responsible for the daily delivery of one or more services internal and external. As SDM you will be in the center of the delivery, oversee the delivery on a daily basis, report status, deviations and possibilities for improvement to the Service Manager. We want you to have a high ability to communicate and prioritize.

H&M is one of the world's largest fashion companies - and an exciting place to pursue an IT career. With more stores and new markets added every year, the group is constantly growing. Which means we're always looking for new stars to join the team!

We are offering a job where every day is an adventure, where only you set the limits to your career possibilities, and where your personal growth and development is just as important as our business.

Your responsibilities

The job of a SDM comes with lots of responsibility - and lots of fun. Your to do-list includes:

- Responsible to secure that the daily service delivery meet agreements with customers and if not, ensure that corrective actions are taken.
- Establish and integrate processes needed to work with internal/external parties. Work with process managers to improve internal processes and performance.
- Responsible to ensure that metrics and data is available for follow up of service delivery.
- Follow up and analyze operational performance and work proactively with improvements.
- Monitor and ensure that operational tasks are performed to secure the daily delivery of the IT Service.
- Cooperate with customers, suppliers and other stakeholders in all of the above on regular basis.

Your skills

Just like everyone at H&M, we believe you are a social, open, communicative sales-minded and ambitious team player full of drive and optimism. And your skills include:

- Experience of managing external delivery.
- That you have a customer focus.
- Experience and knowledge of ITIL and ITSM.
- Experience of budget work and budget follow up.
- Understand new requirements and their impact on existing services.
- Experience of relevant infrastructure services.
- Ability to work and focus on todays as well as future problems and opportunities.

The role could require travelling.

Sounds interesting? Here's your chance for a career out of the ordinary!

For questions please contact Magnus Engman magnus.engman@hm.com

Please apply with CV and personal letter no later than 26th of June 2016. We accept applications in both Swedish and English.