Service Delivery Specialist to H&M Group

Job Description
H&M Group is on a journey to meet and exceed our customers' expectations today and tomorrow. Through collaboration, innovation, and technology we challenge ourselves and the industry. To cater to the individual needs and desires of our millions of customers, our tech organisation delivers solutions for the entire value chain for all our brands.
Responsibilities
As a Service Delivery Specialist you will ensure effective and cost-efficient service delivery and service support delivery of a client service. You will assess service needs and support in realizing service roadmap and estimate service demand and planning capacity for the service. Monitoring and reviewing service KPI: s and driving continuous improvement of service KPIs will also be a part of your responsibility. You will also execute and improve procedures for service workflows (e.g., who/what/when/how).
Qualifications
Substantial experience of providing a service with ITIL principles
Six sigma green belt certification and ITIL certification
Hands-on experience in managing critical business service in a large, enterprise-grade organization
Hands-on experience in managing and responding to major incidents, problems, etc.
Experience in structuring and operating service and change governance (e.g., approval board)
Experience in documenting test plans, test cases and test execution
Hands-on experience of testing online/web applications with knowledge of QA best practices
In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery



Working with tech at H&M Group
Shaping the future of fashion with people, data, and tech. The fashion and retail industries are going through a transformation, driven by customers' technology and sustainability expectations. At H&M Group, we want to shape the future of fashion and lifestyle by harnessing the power of smart tech and data. With our 74-year history of innovation, we understand the need to collaborate and co-create with engineers and tech specialists around the world to achieve our vision.
What we offer!
You are joining a unique value-driven culture, a large tech network and community where you can be yourself. Besides the obvious perks such as staff discount card, flexible work life, learning communities, wellness benefits, parental benefits etc. There are endless opportunities to experiment and grow in any direction that you want, and when you grow, we grow. Being a major player gives us countless opportunities to make a real impact and shape the future. H&M Group is a value-driven company that wants to lead the way to a more inclusive environment. We are committed to create an inclusive & diverse workplace with a culture that is dynamic and innovative.
Additional information
This is a full-time position with placement in Stockholm. Please apply as soon as possible but no later than 2023-02-26. We will review and interview applicants on-going.