Service design architect-service innovation

Service design architect-service innovation
Uppsala, Sweden


Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding $25 billion. No other company can match our range of customer touch points – technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives.


This position is based in Uppsala, where Thermo Fisher develops, manufactures, and markets complete blood test systems to support the clinical diagnosis and monitoring of allergy, asthma and autoimmune diseases. With 1,900 employees worldwide, and 1,000 in Sweden, we are the global leader in in-vitro allergy testing and the European leader in autoimmunity diagnostics.


See how our R&D professionals in Sweden are enjoying our innovative work atmosphere and the role they are playing in helping humankind: https://www.youtube.com/watch?v=AW6AYxC4l10


How will you make an impact?


As a Service design architect-service innovation, you will help the director to lead, manage, and drive the Service digital enablement requirements for new products being developed through our NPDI process in partnership with Business Unit R&D and Product Management teams scaling defined service requirements.
This role gives a high visibility within the different functions at the Uppsala site. We seek a person who is sensitive for these relations and can leverage between the scope of the different functions in early R&D serviceability and digital enablement efficiency.


You will also support the creation of a shared service to establish product connectivity standards, data value extraction from connected devices to integrate a Universal “Thermo Fisher Scientific” standard across the entire company.


This is a newly created role on the Design for Serviceability team, which is part of the Service 2030 project organization.


The Global Systems R&D holds the overall design responsibility of our three largest in vitro test instruments, Phadia 250, Phadia 1000 and Phadia 2500/5000. Our instruments are very complex and consists of multiple moving parts, transport of fluids, environmental control etc. This is all controlled by software that is subject to continuous updates with corresponding testing and verification.


What will you do?
Help establish and manage resources and processes to improve service outcomes, and inform new product development
Support the technical requirements for the overall business needs and associated value while providing business support for the division
Assist in creating standard toolkits and training to support the businesses during the sales process and migrate to the connected devices strategy
Partner with Product Quality teams to leverage connected device data to improve product quality and reduce overall warranty costs and cost to serve during the product lifecycle period
Service tools to aggregate, analyze and act on the data to drive business insights at the corporate and BU level
Support lifecycle management of the data connection
Include service marketing and voice of customer requirements in NPDI process
Provide expertise to capture value from telemetry data and incorporate into next gen product design
Collaborate with key stakeholders and manage by influence in the organization to drive consistency in technical direction

How will you get there?
Several years’ experience in working in a digital innovation environment
Several years of relevant work experience in digital enablement
Proven track record in working with cross functional teams across multiple business units
Experience in developing digital products processes and standards
Broad experience with multiple technologies, patterns, and industries
Out of the box thinker
Excellent communications skills, verbal and written, with technical and executive audiences, business acumen and sensitivity
Good English skills. Swedish is an advantage.
A self-starter
University level degree with preferably related to engineering or software development.
Strong written and oral communication skills
Strong interpersonal skills
Ability to travel on a routine basis to customers and internal sites (US & EMEA max. 25%)



Are you looking for a meaningful job at an international company with strong beliefs? Would you like to have a varying job with responsibility where you are really making a difference in peoples every-day life? If this sounds interesting – please apply today!


Please send in your application, including a cover letter and CV, preferably in English (combined in one document for easy upload). Please apply via http://jobs.thermofisher.com/ by Monday the 15th of March. Reference: 147381BR. Please apply as soon as possible, the position will be filled as soon as suitable candidate is found.


If you have questions about Thermo Fisher Scientific and/or the position - please contact Essi Lovén-Kujala, Senior Talent Acquisition Partner EMEA, +358 50 3586635.


At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.


Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of sex, transgender identity or expression, ethnicity, religion or other belief, disability, sexual orientation or age.