Service Designer

ARE YOU READY?

Are you passionate about imagining and influencing the future through design? Do you want to be in the forefront of the transportation industry - creating new products, services and digital solutions for our customers? Are you intrigued by the possibilities of automation and electromobility? And do you thrive in an environment where you are surrounded by designers from all corners of the world? If so, Volvo Group Design is the place to be.

THIS IS US, YOUR NEW COLLEAGUES

Volvo Group Design is the design function for the Group’s brands and business areas. The team provides design to products, digital solutions and services from the three studios located in Gothenburg, Sweden, Lyon, France and Greensboro NC, US.

We are now looking for a skilled and passionate Service Designer to join our design team located in Lundby, Gothenburg.

Position Description

As a Service Designer within Volvo Group Design you get to work across business areas, technology streams and other functions within the Volvo Group to translate business strategy and customer needs into viable and desirable commercial solutions. You lead or support scope setting and prioritization activities and strive to secure value through strategic design, human-centric ways of working and effective process and interaction facilitation.

You would work across a wide range of areas, including: wider industry trends analysis, business models and value propositions, future concepts and roadmaps, business cases and outcome definitions, customer/user research and analysis, customer experience design, process facilitation and visual communication and storytelling to package and communicate findings, insights and data in a clear and impactful way.

We offer you an interesting role where you will collaborate within multi-disciplinary teams to innovate, design, prototype and build solutions.

At Volvo Group Design you will work with skilled and passionate colleagues in all areas of design to bring premium products and services to the market.

Requirements
Degree related to service design and behavioural science discipline or innovation/business management
Minimum 4 years of industry experience
A strong understanding of human-centered design and Service Design methodologies and the process from research to development
Experience with planning and conducting customer research
Experience of strategy development
Experience of stakeholder management, organizational change management and change process facilitation
Proven abilities to build networks and partnerships
Knowledge and experience of facilitation tools and methods
Visual communication and prototyping skills to create & communicate product-, service- and business design artefacts and strategies
Project management skills
Excellent communication and presentation skills
Fluent in English

Profile
Strong business acumen and customer focus
Strong collaboration and interpersonal skills
Ability to adapt approach and demeanor in real time to match shifting demands of different situations
Open to explore differences in perspective, thought and experience of people from a variety of backgrounds
Results oriented and with high professional standards
Structured, process oriented, persistent and with an ability to see patterns in complex information
Curious and willing to pursue a deep understanding and continuous learning
Team player that enjoys motivating and supporting others

In this position you will report to the Group Manager User Experience and be placed in Gothenburg.

If you have the required design background and inclusive mindset that we are looking for you might be our next colleague. Send in your application today!

If you need more information you are welcome to contact:
Eva Bärnheim, Group Manager User Experience, Volvo Group Design, +46 73 5585246