Service Designer

Scania is now undergoing a transformation from being a supplier of trucks, buses and engines to a supplier of complete and sustainable transport solutions.

We are moving towards a more customer driven, digitalized and lean approach with agile methods and high-performance development teams as key components. Do you want to join a passionate team with a very active role in Scania’s transformation from an equipment manufacturer to a true solution provider?  - Now is the right time to join us on this exciting journey

Workshop and Contracts department is now looking for a new team member with focus on developing our Services Operation solutions. We have an exciting time ahead, transforming our business models to meet global development and technological shifts, turning risks into opportunities. We are now strengthening the team with a Service Designer with main responsibility to develop and enhance our global services offerings to make sure we provide the best customer experience in the market. The work will be carried out in close cooperation with our distributors and internal departments with a lot of cooperation with Product Owners, Product Managers and other stakeholders.  

Your task

The main responsibility is to implement a user centric way of working while applying design thinking to ongoing or new initiatives. The way of working is design driven with a holistic perspective on the full end-to-end experience. This could include digital touchpoints but also processes and people.

As a Service Designer at Scania you work within various design phases. From customer journeys creation to Services blueprints and business model canvases. You apply various tools and methods to plan and execute co-creation workshops and design sprints. Quantitative and qualitative customer research are performed and you collect insights through interviews and observations. You ensure to connect the dots throughout the customer- and user journeys and see things from different perspectives by involving relevant stakeholders and teams. You can also plan and perform service design activities to ensure that customer value and business outcome are aligned and that the organization operates in a customer centric way.

Furthermore, we make sure to keep ourselves updated and inspired by attending design conferences, having knowledge sharing sessions within teams and organizing cross functional events with other design teams within Scania. We aim to maintain a consistent customer experience throughout all services and products at Workshop and Contract department. 

Your profile

We are looking for a curious person with a strong customer focus mind-set and relevant academic degree and around 3-5 years of experience within the profession. You are passionate about creating human-centred services with a strong business value.

You approach things systematically and natural zooming out to see the big picture and then diving in to set the important details. You know how to create insights that are presented in different visual context, eg customer journeys. Good communication skills, enthusiasm and a keen eye for new business opportunities is also great to have in this position. You can easily communicate and envision service concepts to team members and other stakeholders.

You are a strong advocate for design thinking and know that through measuring and learning we can ensure that we create customer value. A large degree of flexibility both in terms of skillset and being prepared to handle fast changing situations is highly valued. Experience from working within the area of transportation and especially with e-mobility related services is meriting as well as experience from working in an agile or lean development environment. Fluent English skills in both speaking and writing is mandatory. 

Sales and Marketing has the responsibility for our customer offer and business strategy for Trucks, Bus, Power Solutions, Parts and Services, as well as sales support. 

Global support and IT applications are provided to the Scania owned as well as to the independent franchise network creating the right conditions for an efficient retail and wholesale operation.

For more information, please contact

Ola Norrbrand: +46 70 082 77 07, Head of Workshop & Contracts 

Application

We are looking forward to receive your application including CV and motivational letter, no later than January 31

 


Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. In 2020, we delivered 66,900 trucks, 5,200 buses as well as 11,000 industrial and marine power systems to our customers. Net sales totalled to over SEK 125 billion, of which over 20 percent were services-related. Founded in 1891, Scania now operates in more than 100 countries and employs some 50,000 people. Research and development are mainly concentrated in Sweden. Production takes place in Europe and Latin America with regional product centres in Africa, Asia and Eurasia. Scania is part of TRATON GROUP. For more information visit: www.scania.com.