Service Designer

Scania is now undergoing a transformation from being a supplier of trucks, buses and engines to a supplier of complete and sustainable transport solutions.

Scania’s R&D leadership have identified six areas of strategic importance to the future of the organization. One of these areas is Human Factors. To fulfil the Human Factors strategic roadmap, Scania’s Research Office is seeking to recruit an experienced Service Designer that can support the shift towards a systems-oriented approach to interaction and user experience design.

Who we are

Research & Innovation is responsible to drive, coordinate and communicate research and innovation within R&D. The department is responsible for Scania's internal strategy and process. R&I office also supports the line organisation with external research funding and academia and industrial partnership.

Work Assignment

Scania develops a range of products with which various users interact. Interaction Designers, Services Designers, Ergonomists, and a variety of other expertise related to the user experience are distributed to product teams throughout the organization. For the current assignment, a key role will be to investigate and support research initiatives that impact users across these different product development groups. 

You will support in understanding how our users interact with a variety of transport system related products and to design solutions that optimize overall system performance considering safety, efficiency, sustainability, as well as the quality of the user interaction. You will be expected to take a Service Design approach to designing solutions for the human role in future transport systems.

Your Profile

You have a master’s degree in Interaction Design, Product Design, Service Design, or a similar discipline. Practical experience applying service design methods is required. You also have experience with complex projects (‘wicked problems’) involving multiple stakeholders where you have contributed to, and at times, lead the design work.  Most important is that you have a passion for designing solutions to improve the user experience. Experience or interest in the transport sector is preferred, so too and an interest in emerging technologies.

More information

For more information, please contact Magdalena Borgbrant, Head of Scania Research Office, +46700863624  or Stas Krupenia, Technology Leader Human Factors +46739615604

Application

We look forward to receiving your application, personal letter, portfolio, and copies of relevant certificates. Interviews will be scheduled continuously, and the position can be filled before last application date. We are looking forward to reading your application, so apply today!


Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. In 2018, we delivered 88 000 trucks, 8 500 buses as well as 12 800 industrial and marine engines to our customers. Net sales totalled to over SEK 137 billion, of which about 20 percent were services-related. Founded in 1891, Scania now operates in more than 100 countries and employs some 52 000 people. Research and development are concentrated in Sweden, with branches in Brazil and India. Production takes place in Europe, Latin America and Asia, with regional production centres in Africa, Asia and Eurasia. Scania is part of TRATON.SE. For more information visit www.scania.com.