Service Designer to H&M

Company Description
H&M is on a journey to meet and exceed our customers' expectations today and tomorrow. Through collaboration, innovation, and technology we challenge ourselves and the industry. To cater to the individual needs and desires of our millions of customers, our tech organization delivers solutions for our entire value chain across the globe.
We are accelerating digitalization and to stay relevant, we need to ensure we have strong leaders in place to bring our best capabilities, innovation ideas and talented technologists to support the transformation of the H&M-brand.


Job Description
Would you describe yourself as a curious thinker and maker? Are you passionate about understanding human needs and behavior? Do you recognize patterns, identify gaps and opportunities and love to develop ideas into concrete concepts and experiences? Then this is the opportunity for you!
As Service Designers, we aim to deliver exceptional customer value by connecting the business challenge to the people we are designing for. We’re driven by the human-centered design approach. Focusing on designing the customer experience as a whole - tying together human, digital, and physical interactions and how they integrate with the ecosystem of the business. We do this by bringing together groups of people with diverse knowledge and perspectives and use different design methods to co-understand why something needs to be solved and co-create how to solve it together. If we were at a mingling party, our name tag would say “designing the right thing before designing things right”.


Responsibilities
As a Service Designer you will collaborate with business challenge owners to support finding relevant direction by leaning on the human-centered design approach. Together with your team you will deliver concepts that meet end-users' needs and business goals and be the ambassador for the end customer view and designer’s mindset. You are responsible for creating preconditions for co-creation and innovative processes through collaboration, workshops, and visualization. You will also be dissecting business challenges and applying design thinking methodologies to develop customer centric outcomes. Furthermore, you will be responsible for:
Surface problem areas but also opportunity areas by understanding the customer experience and to design for the most impactful moments
Driving desirability validation during early stages of problem/ solution fit and product/ market fit
Supporting the team to navigate ambiguity (especially early explorations) by defining clear frameworks and way of working
Coaching and sharing of design thinking best practices

What we offer!
Besides the obvious perks such as staff discount card, flexible work life, learning communities, wellness benefits, parental benefits etc. You are joining a unique value driven culture, a large tech network and community where you can be yourself. There are endless opportunities to experiment and grow in any direction that you want and when you grow, we grow. Being a major player gives us countless opportunities to make a real impact and shape the future.


Qualifications
We believe you can create insights, concepts and strategies tangible by visualization, communication, and presentation by simplifying the complex. As a Service Designer you will have great impact in this team; therefore, we think you have ability to apply design thinking to both concrete and strategic challenges. We believe that you can lead the team through exploration and validation phase and communicate the value of design as well as onboard colleagues in design thinking. To be successful in this role we think that you have experience of:
Minimum 5 years of experience within Service Design
Design thinking and Co-creational design methods
Stakeholder management
Qualitative and quantitative customer research and testing
Segmentation/ Target group/ Persona/ Needs groups
Customer journey mapping and Storyboarding
Lo-fi prototyping
Value proposition design
Service blueprints



Additional Information
This is a fulltime position with placement in Stockholm. Our aim is to fill this position in September. If you feel that the role is a good match with your background and ambition, please apply as soon as possible. We will review and interview applicants on-going. Please note that due to summer holiday the recruitment process may take longer than usual.
We look forward to receiving your application!