Service Designer – Volvo Group Connected Solutions

The position
Are you passionate about creating customer value and pioneering new services based on market and customer insights? Then the Innovation Lab at Volvo Group Connected Solutions is the place for you to prosper. Our agile teams work together with customers, partners, start-ups, and the different brands of the Volvo Group to find the next horizon of growth. Welcome to our world!


We are now looking for a service designer that will capture customer insights and translate them to service concepts and be part of our team.


This is us, your new colleagues
Here you will meet passionate pioneers across a variety of disciplines, ranging from innovation managers and software developers to service designers and data scientists. Together we share knowledge, overcome challenges, and celebrate success. Our office is in the thriving Lindholmen area in Gothenburg.

The role
A service designer at the Innovation Lab helps all brands of the Volvo Group to invent the future by creating magic service experiences that improve our customers’ and users’ everyday life at construction sites, on roads, in city streets, on waters and in industrial contexts. The service designer empathizes with customers to identify and understand their problems and pain points, uncovering customer and business needs, and takes a holistic approach so that the entire service experience and all its touch points are designed with the user at the center.


Key responsibilities
Finding the next horizon of sustainable growth for the Volvo Group
Working with innovation in new services and solutions from idea generation to new ventures, thereby creating better customer experiences and new business growth for the Volvo Group
Producing customer insights through interviews and customer journeys
Creating service concepts and manifesting these in service blueprints
Making mock-ups and visualization of services
Participating in rapid prototyping and pilots of design concepts together with customers
Acting as product owner towards technical teams



The position reports to the Director Business Innovation & Foresight and is part of the Volvo Group Connected Solutions Innovation Lab.


Who are you?
You are a talented service designer, art/creative director, marketer, or service researcher who wants to push the boundaries in the design of services and solutions for Volvo’s brands.

You should have proven experience from:
Designing services in a business-to-business context and understand their business models and challenges
Methods such as business model design, value proposition canvas, customer journey and service blueprint
Proactively identifying, packaging, and communicating new business opportunities
Creating, expressing, and presenting visual design concepts
Design thinking and lean start-up methodology

We expect at least three years of experience in similar roles.


You should also:
Have an entrepreneurial mindset
Be eager to create and innovate and drive ideas forward
Network, communicate, lead workshops, and present with ease
Like to work in a fast paced, multicultural, and diverse environment
Be characterized by humility, integrity, and creativity
Take responsibility for the quality of what we deliver together
Have humor, because in the end, working here should be fun!

The formal education requirement is a Master of Science or equivalent in design or the intersection of business and design, and you are fluent in English. International experience is a merit.


The position is based in Gothenburg, Sweden. Occasional travel is expected.


Are we the perfect match?
If this sounds like the next step in your career, send in your application no later than November 21. We will make ongoing selections of applications during until the closing date.


Curious, and have some questions? Call us!
For more information, please contact Hans Lind, Director Business Innovation & Foresight +46 73 902 89 40.