Service Designer – Volvo Group Connected Solutions

Do you want to be part of a global organization leading the development of the
Volvo Group’s connected services and solutions? For us “connected for efficiency, sustainability and safety” is much more than a tagline. If this sounds interesting to you, keep on reading!


At Volvo Group Connected Solutions we work at the forefront of connectivity with data from over
1 000 000 Volvo Group customer assets. Together with customers, partners, and the Volvo Group we create real value, not only for our customers but also for society at large.


This is us, your new colleagues
At the Innovation Lab insights quickly become innovation concepts and ventures. Our agile teams work together with customers, partners, start-ups, and the different brands of the Volvo Group. We find the next offering for them by combining insights across industry sectors, digital trends, and data from connected assets.


The role
A service designer at the Innovation Lab helps all brands of the Volvo Group to invent the future by creating magic service experiences that improve our customers’ and users’ everyday life at construction sites, on roads, in city streets, on waters and in industrial contexts. The service designer empathizes with customers to identify and understand their problems and pain points, uncovering customer and business needs, and takes a holistic approach so that the novel service experience and all its touch points are designed with the user at the center.


Key responsibilities
Finding the next horizon of sustainable growth for the Volvo Group
Working with innovation in new services and solutions from idea generation to new ventures, thereby creating new and better customer experiences
Finding and documenting customer insights
Creating service concepts
Making mock-ups and visualization of services
Participating in rapid prototyping and pilots of design concepts together with customers
Acting as product owner towards technical teams

The position reports to the Director Business Innovation & Foresight and is part of the Volvo Group Connected Solutions Innovation Lab. Occasional travel is expected.

Who are you?
You are a talented service designer, art/creative director, marketer, or service researcher who wants to push the boundaries in the design of services and solutions for Volvo’s brands and new ventures.
You should have proven experience from:
Designing services in a business-to-business context and understand their business models and challenges
Methods such as business model design, value proposition canvas, customer journey and service blueprint
Creating, expressing, and presenting visual design concepts
Design thinking and lean start-up methodologies

We expect at least three years of experience in similar roles.
You should also:
Network, communicate, lead workshops, and present with ease
Like to work in a fast paced, multicultural, and diverse environment
Be characterized by humility, integrity, and creativity
Have an entrepreneurial mindset
Take responsibility for the quality of what we deliver together
Have humor, because in the end, working here should be fun!

The formal education requirement is a Master of Science or equivalent in the intersection of business, technology, and design. You are fluent in English. International experience is a merit.
The position is based in Gothenburg, Sweden. You need to have a valid work permit for the EU. Occasional travel is expected.


What can we offer you?
Here you will meet passionate pioneers across a variety of disciplines, ranging from innovation managers and software developers to service designers and data scientists. Together we share knowledge, overcome challenges, and celebrate success. Our offices are in the thriving Lindholmen area in Gothenburg, Sweden, and in Hub335 in Mountain View, California, USA.
If this sounds like the next step in your career, send in your application no later than March 6.
Welcome to the heart of connectivity at Volvo Group Connected Solutions!


For more information please contact: Lind Hans, Director Business Innovation&Foresight, +46 31 3228940


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.
Want to know more? Contact us!
Please contact Hans Lind, Director Business Innovation & Foresight +46 73 902 89 40.