Service Desk Agent - Gothenburg

Veritaz is a fast-growing IT-consultant firm. Our company is made up of insanely bright people from over 4 countries, and we are located in Sweden, UK, US and Pakistan. The voyage has been incredible this far, but it is only the beginning.
Assignment Description:
We are looking for a Service Desk who is experienced in technology, including workstations, servers, printers, networks, and vendor specific hardware and software.
Do you value openness, transparency, and empowerment? Our squad is high performing cross-functional team who are set with a mission to provide win-win exchanges for our customers.
What you'll do:
● Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
● Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
● IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
● Provide first level support for end users including answering basic questions about computers or software applications.
● Managing the help desk call queue to ensure that all requests are addressed in a timely manner.
Who you are:
● Several years of experience working as a Service Desk or in a similar role.
● Have experience in technology, including workstations, servers, printers, networks, and vendor specific hardware and software.
● Familiar with working on Windows, or Linux based distributions (preferably within a hosting environment).
● Good knowledge of remote desktop and helpdesk software, such as Freshdesk and Zendesk.
● Excellent communication, teamwork skills, inter-personal and Organizational skills.