Service Desk Analyst

We are a group fronting Division X at Telia with 1st line support for IoT and Digital Health services. Division X is here to spearhead the creation of a New Generation Telco by combining corporate power with a start-up attitude. And you could be part of it. It will be an exciting ride - working together with a committed and talented group of people on services that just might change the world.
I am John Aronsson and I head up the support team. I am now looking for a Service Desk Analyst to join the existing team of service desk analysts to jointly secure that what we deliver first class customer service that fulfills our customers’ expectations.
Your next challenge?
As a Service Desk Analyst, you help customers and users over phone, email and chat resolving issues with connectivity, software and hardware. You respond to user inquiries, assess problems and issues with IoT equipment and applications, and help resolve these issues for users.
Service desk analysts need to balance creative and technical problem-solving, customer service, and collaboration to ensure that customers can access and utilize the software and resources they need for their service.
You work closely together with customers and internal 2nd line support functions to solve problems and find improvements of processes and solutions.
Who are you?
You are ready for a new challenge, someone who enjoys working in a climate where there are a lot of unanswered questions.
Your formal education and experience may vary, but you have a solid technical understanding and/or interest in mobile solutions. You understand the importance of transparency and communication, and you are a hands-on person who likes to get things done and like to cooperate with others.
You are a team-player with a good technical understanding of mobile technology combined with IT. You are a good communicator and you see positive challenges in complex customer related problems and you are energized by rapidly driving them to solutions.
Although a team player, you are self-motivated and can drive things independently and to take lead in activities when you see a need for it to improve customer experience. You are attentive to details and not afraid to speak up if you see potential errors, mistakes or improvement opportunities.
As a person you are social and positive, you take initiatives and follow things through.
You have:
Work experience, preferably within customer service or technical support.
General knowledge of the mobile device and network.
Fluent Swedish and English language.

What do we offer?
Exciting business challenges in an interesting and expanding business area where we actively take part in the digitalization journey.
A dynamic daily work environment in an emerging business focused unit.
Excellent opportunities for personal development in a growing organization with competent colleagues.

Interested?
If you fancy joining our team, don’t hesitate to apply! If you want to know more about the job you are welcome to contact me via email john.aronsson@teliacompany.com!
Selection is ongoing so do not hesitate to apply. Application deadline is 2021-02-14.
Welcome to Telia – Home to your next big opportunity!