Service Desk Analyst - E-business

About Axis Communications
As the market leader in network video, Axis is leading the way to a smarter, safer, more secure world — driving the shift from analog to digital video surveillance. Offering network video solutions for professional installations, Axis’ products and solutions are based on an innovative, open technology platform.

Axis has more than 1,400 dedicated employees in 40 locations around the world and cooperates with partners covering 179 countries. Founded in 1984, Axis is a Sweden-based IT company listed on NASDAQ OMX Stockholm under the ticker AXIS. For more information about Axis, please visit our website www.axis.com.


Reference number: 956

WHAT IS AXIS?
Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. We allow and promote independent thinking; we seek to act as one, to be always open, and to think big!

We are now looking for a Service Desk Analyst to join our E-business team.

WHAT WILL YOU DO?
As Service Desk Analyst your role will include:

* Provide first line support for a number of applications used at Axis in accordance to established processes
* Log calls in our help desk system
* Escalate unresolved tickets to our 2nd line support
* Conduct a first, quick analysis of change requests
* Fulfilling service requests e.g. send out reports, gather statistics
* Take ownership of problems and follow up the status on behalf of the user and communicate progress in a timely manner

WHO ARE WE LOOKING FOR?
We are looking for a coworker who is outgoing, social and service minded with a personal drive to get things done. You are a curious with a proven ability to learn quickly.

Further more we believe that you have:

* Excellent communication skills
* Excellent organizational skills 
* A Bachelors degree in Computer Science or similar
* Fluent in English (both spoken and written)

It is also an advantage, but not essential, if you:

* Are knowledgeable within CSS, Pearl, Php and/or HTML
* Are knowledgeable within web publishing
* Have an ITIL qualification

THE E-BUSINESS DEPARTMENT
At E-business we develop systems and applications that are being used by both partners and colleagues. Our mission is to provide leverage throughout the business process to enable Axis to continue to grow in the coming years.

WHAT AXIS CAN DO FOR YOU
As an employee at Axis you will have a great chance for development in an organization that values creativity and promotes individual growth. We offer a truly global and open environment working with the latest technology in complex systems and applications. We welcome your application and look forward to the possibility of you joining us!

READY TO ACT?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.

For questions about the position please contact Johan Björnström at phone +46 46 272 1800