Service Desk Specialist

Service Desk Specialist (First Line Service Desk)
TietoEvry, Kalix
We are looking for a Service Desk Specialist who will join our Customer Operations organization and our customer account team. You will independently and pro-actively drive service desk cases for existing clients in the Nordic market and have continuous customer dialogues regarding service delivery to reach high customer satisfaction. You will also continuously contribute to developing our services and processes to improve efficiency. Take the opportunity to join a high-speed and knowledgeable team delivering value to clients within the Financial Services and banking sector.
The focus will be to:
Administrate, drive and communicate Service Desk requests tickets in ServiceNow and through our other communication channel
Respond to user questions
Keep track of SLA´s and prioritizations
Coordinate small change request deliveries for customers
Prepare regular performance and status reports as well as Monthly Service Reviews for both the client and for internal use. Run governance forums on an operational level with clients.
Be part of Customer Account teams and be responsible for service desk topics and items.

To succeed in this role, you should be fluent in English and Swedish, administrative skills, communication and light project management skills is a must. In addition, understanding Software applications as well as basic IT understanding is required. Is meritorious to be able to speak and write Finnish.
We also see that you have a minimum upper secondary school degree, experience from coordination and/or light project/activity management. You have experience from working with Software applications. Experience from Service Desk, CRM tools and/or case administration or customer service is meriting.
As a person you have a lot of drive, you are able to coordinate and drive activities and are a good communicator. You are independent, thorough, organized and structured. You enjoy working as part of a team but can also be independent in your routine tasks. You have a passion for driving customer satisfaction, give service, enjoy customer dialogues as well as building relations with others.
Did we get you inspired? 
We look forward to your application! Please attach your CV or LinkedIn profile and we’ll reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today!
Employment with us can mean placement in a security class. A security check with register control according to the Security Protection Act (2018: 585) may therefore be carried out before a decision on employment.
TietoEVRY declines call from recruitment companies.
TietoEVRY is one of the leading companies in the Nordics building better digital services for our clients both in the private and public sectors. With us, you are part of the forefront of emerging businesses and technology making a difference with our customers. Cooperate and exchange ideas with professionals in an international and evolving working environment. Increase your knowledge in a variety of areas, you set the limit. Our culture is built on transparency and active sharing – a truly open environment.