Service desk specialist - Tallin

TietoEVRY creates digital advantage for businesses and society. We are a leading digital services and software company with local presence and global capabilities. Our Nordic values and heritage steer our success. Headquartered in Finland, TietoEVRY employs around 24 000 experts globally. The company serves thousands of enterprise and public sector customers in more than 90 countries. TietoEVRY’s annual turnover is approximately EUR 3 billion and its shares are listed on the NASDAQ in Helsinki and Stockholm as well as on the Oslo Børs.
Do you have a background or are you just about to finish your studies in IT/Tech-related fields? Would you like to start your career at one of the largest Tech and Consultant companies in the Nordics? With us, you will be a part of Service Desk team in Estonia and the first point of contact to solve our customer´s daily technical incidents.


As a Service Desk Specialist, you will work as part of a team dedicated to one or more of our Swedish speaking customer companies or organisations. Your main responsibility will be to provide exceptional support on a wide range of workstation related problems. Most of your time will be spent on the phone, email, chat or some other tool with customers providing technical assistance and resolving basic and more advanced problems concerning the use of workstations, mobile devices, MS Office products and some customer specific tools.


You will provide support to our customers by asking questions to quickly understand the problem, analyze, troubleshoot and resolve the incidents and requests without forgetting to document them into the ticketing system. Our customers will rely on you to provide timely and accurate solutions to their technical issues.


What do we bring to the table?
With us you’ll be a part of a global organization with numerous possibilities to grow and learn. You will work with colleagues from 20+ different nationalities and we will give you the training you need to succeed with an opportunity to be engaged in different projects.


Who might you be?
Just by reading this, you pretty much qualify as an awesome person. In addition to being awesome, the following makes you qualified to become one of our Service Desk Specialists with a positive attitude and solution-oriented mindset.


Qualification:
• Good IT skills (including Office products) and a keen interest to expand your knowledge.
• Passion to provide great customer service.
• Good co-operation and communication skills and the ability to stay calm under pressure.


Fluent written and spoken Swedish and English, as you will be working with our Swedish speaking customers within a large, international environment.


So, where will you be located?
You will be located in Tallinn, Estonia.


Your health is the biggest priority for us. Therefore, we have new routines to follow due to COVID-19, to keep a safe and healthy work environment for our employees in the office.


We look forward to your application!