Service Desk Support Engineer (2nd line support)

The role
Our level 2 support solves our customers' demanding fault situations remotely, and implement small-scale change requests. Our solutions are based on Ascom's own technologies and software, and the practical orientation for the job is performed by our current Customer Care expert team.

Our Customer Care team has a close co - operation with our Nordic organization and we monitor our operations with our customers using agreed performance indicators based on ITIL. For your part, you are responsible for the success of your customer experience and for ensuring customer satisfaction.

Qualifications
Multi-year experience in the Service Desk environment or similar technical customer service, databases and configurations. Development background is an advantage
Experience in Server Administration
Experience with the Windows Server Environment / MS Server 2012/2016 and the TCP / IP Communications Protocol
Managing remote access environments
Fluent in Swedish and good English skills
Work experience in one of the following tools is an advantage: JIRA, Service Now or equivalent
Having background with the followings is a plus: electrical design and / or knowledge of IT environments in the healthcare sector, software design, ITIL.
Personal Skills  
We are looking for a customer oriented person, who loves to solve technical problems combined with a service minded perspective.  You have a good ability communicating both externally to customers, as well as internally. Further on we believe you have a logical solution-oriented mindset and will not give up easily- just like us!
Working at Ascom  
We offer an open and international environment where personal initiative is both expected and appreciated. Our culture is reflected by the Ascom Way and its six principles: Customer Focus, Accountability & Commitment, Growth, Innovation, Leadership, We are Ascom. Key aspects are to create customer value in everything we do, take calculated risks, be curious and creative, and be passionate and inspire. Ascom is a company where you will be able to engage with all parts of the value stream, from development to sales, manufacturing, supply chain and service delivery. If you are motivated by making a real difference in your work, you are probably one of us.  
Contact and Application  
Are you interested in the job? The selection process is ongoing, so please submit your application as soon as possible via the "apply" button.