Service Desk Technician

About Ringtail Interactive

At Ringtail Interactive, we are consistently pushing the boundaries of what is possible for a small but fast-growing development team. We currently have three different departments working on a variety of projects; from a high-quality game platform for creators of all kinds, to a top-secret, cutting edge game development tool that we believe will change the industry forever, and more.

The company is made up of a diverse group of experienced professionals from all around the world united by a passion for games, and we may have a spot for YOU!

As we continue to build the core of the team, we will be taking big next steps on defining the future development of our projects, and all of our employees will get the opportunity to have an impact on the products we show to the world. We are extremely excited by what we are creating and if what you’ve read so far has you feeling that way too, we want to hear from you!

About the role

At Ringtail, we are looking for a talented Service Desk Technician with a passion for helping users and an urge for diving into the deep ends of troubleshooting.

To succeed in this role, you should be a problem solver with a love for variety in challenges. You should know how to speak to users on a level that is suitable for them, while also knowing the technical terms for what needs to be done. Additionally, you should be open to providing hands-on support to those needing assistance, and have a penchant for documentation.

Your day-to-day as a service desk technician

- Handling tickets of a varying kind

- Expanding and updating our internal asset management system

- Creating internal documentation for our employees on how to use our systems

- Creating documentation and tips and tricks for users, as well as IT and DevOps

- Hands-on helping with hardware and software problems

- Creating company-wide awareness for IT security

Requirements

- Experience working in service desk within IT or technical support

- Full professional proficiency in English

- Experience working with a wide range of Microsoft products

- Ability to easily troubleshoot a wide range of IT issues, both in software and hardware

- PowerShell scripting experience

- Big interest in the IT world

Good to have

- A higher education on IT, Computer Science or similar fields

- Experience working in Azure AD, Exchange, computer networking

- A background in solving problems for both Windows and Mac clients

Personal traits

- Ability to take ownership of responsibilities

- Good interpersonal and team-work skills

- Service minded and thorough

- Open to feedback

- Collaborative and consensus-driven approach