Service Desk Technician

Verisure is looking for an IT Service Desk Technician. The role will be part of the Service Desk Team that is responsible for providing support on the corporate IT platform to internal end users within Verisure. The team consists of 11 sites with 17 members in 8 different countries. The role is based in Solna and works across country borders.

The IT Service Desk Technician will be responsible for providing support to users as well as manage innovative projects within End User Services. You will act as a single point of contact for IT related incidents and service requests within the company. You will work closely with the Workplace & Collaboration team to improve and give feedback on the client infrastructure, which means applications in application deployment, security and training in new tools and features.

Responsibilities include:
* Hardware and software troubleshooting.
* Installation and configuration of computers, peripherals such as video conferencing systems and printers.
* Purchase of computers and peripherals
* Administration of Active Directory, Office 365 and other systems.
* Assign and administer access permissions on shared resources.
* Provide IT onboarding sessions for new employees.

What you bring

You have in-depth knowledge and a passion for IT. Strong problem-solving skills and ability to apply various complex diagnostic techniques to identify problems, investigate causes, and recommend solutions.

We value collaboration across our organization, which means we are looking for a team player with attention to details and technical expertise combined with an ability to adapt to various environments and working close to the business. To succeed you enjoy taking on demanding goals and a challenge that encourages further personal development.

Qualifications:
* Hands-on experience in the field of Service Desk.
* Experience working with Active Directory.
* Knowledge about Microsoft 365.
* Working with Microsoft Windows and MacOS. Experience with Linux is a bonus.
* Excellent English skills, both verbally and written. Swedish is an advantage.

Everything we do is driven by our DNA.  Our DNA has enabled us to grow at a double-digit pace for many years and is setting us up to continue this journey.
* Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.
* Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.
* Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously.
* Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win.
* With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.

At Verisure we want you to have flexibility, that’s why we are implementing a hybrid way of working, that means you will be able to help users in other countries as well. We offer a great opportunity to personal development with an environment characterized by humbleness and knowledge sharing.

Keywords: IT Service Desk, Agile, IT, Tech