Service Desk Technician

Do you want to work in a role where you are responsible for the first contact support in a global organization? Apply now!
About the role
In the role of Service desk Technician, you will, on behalf of the customer, ensure that global policies, processes and procedures are followed. You will also proactively suggest new ways of working and improvements to increase efficiency and effectiveness. You are going to take ownership of the support tickets and follow the working methods and routines to ensure quality and relevant communication with the end users. You will also participate in projects when needed.
Profile
We are looking for you who have a high school education or similar with at least one years’ experience of Service Desk with skills in Microsoft end-user environment. You have previous experience of working in and knowledge of IT support processes. You also understand process automation through IT enabled solutions and speak fluent English in both speech and writing.
As person you have excellent customer service focus and act with a “customer at heart” attitude, always acknowledging the user’s needs. You are a team player and have problem-solving ability. You work flexibly and organized.
Requirements
Minimum of a high school education or similar
Minimum of one years of Service Desk first line experience
Fluent in English, spoken and written
Basic understanding of Microsoft service software
Skill in the Microsoft end-user environment

Start: As soon as possible
Extent: Full time
Location: Göteborg
You apply for the position by answering a few questions and attaching your CV or you Linkedin profile. The candidates who meet the basic requirements will receive a link to a personality test and a logical thinking test. Those who go further thereafter, we invite to a digital interview. We work competence-bases throughout the recruitment process.
We review the selection on an ongoing basis, which means that the role can be filled before the last application date. If you have questions about the role you are welcome to contact the responsible recruiter Line Andersson 076-023 02 17 or line@stegra.nu.
Stegra handles the entire recruitment process and all questions about the position are answered by Stegra.