Service Development Manager

Scania is now undergoing a transformation from being a supplier of trucks, buses and engines to a supplier of complete and sustainable transport solutions.

Sales and Marketing has the responsibility for our customer offer and business strategy for Trucks, Bus, Power Solutions, Parts, and Services, as well as sales support.

Global support and IT applications are provided to the Scania owned as well as to the independent franchise network creating the right conditions for an efficient retail and wholesale operation.

 

Service Development Manager – to drive proactive Services Sales development within Services Operations.

Scania is currently undergoing an exciting digital transformation towards a more flow-oriented, customer-driven, digitalized and lean approach with agile methods and high-performance development teams as key components. - Now is the right time to join us on this exciting journey.

Contracted Services department is looking for a new team member with focus on developing our Services Sales solutions, pre-sales of our services portfolio and our outdoor/proactive services sales. The work will be carried out in cross-functional groups with agile methodology as a base.

As a Service Development Manager you will contribute to the development of Scanias Services business concerning services sales, related processes, methods, system support and global business concepts to support our retail operation with the right conditions to fulfill their full potential to achieve Scanias business targets.

The work will be carried out in close cooperation with Commercial Operations (CO), Presales & Sales Readiness (KJ), distributors, and internal departments.

 

Your profile


• You have a strong interest in outdoor sales and a strong will to drive change in the service sales operation to become excellent in proactive sales of our services.
• You have a commercial- and open-minded perspective on Scanias service business, its operation, IT systems and our customer transport business.
• You are a good listener, communicative and have experience from driving change and improvements.
• We are looking for a person with experience from Service Operation, previous work in our Business Unit/Retail network is a merit.

The implementations are done together with our service network and therefore you need good personal skills and the ability to implement both products and systems. You will be required to act as a trainer and partner towards our services network.

 

Your task


• Drive the development of Services Sales methodologies (Retails Sales Management – Services), business processes within service sales and administration.
• Drive demands and put requirements on related systems e.g. SCRM, Digital Dealer, quotation tools etc, with high focus on the user journeys and the customer experience.
• Contribute with sales perspective on a Global Services concepts in how we promote, educate, sell and package our services.
• Implementation projects together with CO and BU’s with regards to service business concepts, work methods, and process changes e.g. Scania ProCare, Retail Sales Management – Services.
• Together with CO representatives create services sales reference groups to maintain a continuous outside in perspective on services sales development needs.
• Act as a representative for the Service Operation area in cross-functional projects to secure a services sales perspective on our services development projects.

 

The team

Within Sales & Marketing we are a team of 8 employees consisting of Service Development Managers and Contract Development Managers committed to enhance the development of the Services- & contracted business as well as proactive service sales in our network. As a Service Development Manager, you will be able work with an experienced team supporting the global services organisation to develop the best possible performance and effective products. Besides that, you will also be in a group that will highly support you and where you have all the possibilities to broaden your knowledge within the Services- and contracted business.

 

Application

We are looking forward to receiving your application, please apply latest the 23rd of October.

Background check might be conducted for this position.

 

For more information, please contact:

Ola Norrbrand  +46 07 082 77 07, Head of Contracted Services (KYOA).

 

Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. In 2020, we delivered 66,900 trucks, 5,200 buses as well as 11,000 industrial and marine power systems to our customers. Net sales totalled to over SEK 125 billion, of which over 20 percent were services-related. Founded in 1891, Scania now operates in more than 100 countries and employs some 50,000 people. Research and development are mainly concentrated in Sweden. Production takes place in Europe and Latin America with regional product centres in Africa, Asia and Eurasia. Scania is part of TRATON GROUP. For more information visit: www.scania.com.

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