Service Development Manager - Heat Transfer, Service

Alfa Laval BU Marine Separation & Heat Transfer, Service, is looking for a

Service Development Manager - Heat Transfer, Service

We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we’re good at it. But now we want to be even better! We’re looking for a passionate Service Development Manager to our MSH Service, Product Sales Department.

So, what are you going to do today?

BU Marine Separation & Heat Transfer Equipment (MSH) - Service is responsible for all after sales business in Marine and Diesel applications, within the BU. It covers spare parts, retrofit, upgrading and services.

Alfa Laval holds a strong market position in this highly competitive and international market. We will take the next step to further strengthen our position, with a Service Development Manager - Heat Transfer, to continue to create outstanding customer experience.

About the job

You will be responsible for business development and global sales, ensuring we have right service offerings, sales material and successful upgrading business for Marine Heat Transfer products (Heat Exchangers & Fresh Water Generators) , in MSH Service.

Location is Lund, Sweden or Söborg, Denmark.

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Tasks:
* Global Market Shares, KPI’s, financials and forecasting for products
* Represent MSH Service in EPD & NPD projects both from commercial and technical perspective
* Lead, manage and facilitate service development projects
* First interphase for sales company technical questions
* Drive product/service launch strategies in sync with Global Sales & Global Service Sales
* Define pricing strategies in alignment with Global Sales & Global Service Sales
* Build and maintain the necessary financial structure to track and trace financials (good understanding of ALSIS product & application codes)
* Analyse incoming service tickets and spot the competence gaps in the organization, share improvement areas with the training team.
* Understand and follow-up market trends, prepare a monthly report on each product in sync with the market development
* Build necessary structure for better data driven sales / analyses & product development.
* Responsible for building and maintaining service offering share pages

What you know

- University degree in relevant field, perhaps engineering or business

- Strong business acumen

- Marine business experience

- At least 5-6 years proven track record within sales.

- Passion for Service business

- Excellent English verbal and written communication skills

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Your work will have a true impact on Alfa Laval’s future success.

For more information, please contact

Yavuz Demireren Global Service Sales Manager, Separation & Filter

BU Marine Separation & Heat Transfer Equipment +46 768 351 369

Maria Törnqvist, HR Partner +46 729 420 353

Union information

Francisco Garcia, Akademikerföreningen  +46 733 995 684

Bruno Smolic, Unionen  +46 708 525 217

We review applications continually so please send in your application as soon as possible not later than 4th  April 2022

We don’t accept applications sent directly via email