Service Diagnostics Engineer

Be part of something altogether life-changing!
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term.
Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.
The Service Diagnostics Engineer for Cytiva is responsible for developing our Diagnostic development program for internal and external diagnostics to enable remote troubleshooting and diagnostics. This role will be tightly integrated with both our internal product development teams as well as our field service organization.
This position is part of the Service R&D Organization located in Uppsala, Sweden and will be an on-site role. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.
In this role, you will have the opportunity to:
Champions Diagnostics Modelling techniques, gathering voice of the customer information from both Field Service Engineers and Manufacturing Test Technicians
As a key member of Service R&D Digital team, creates and maintains diagnostics methodologies and architectures for new product launches
Incorporates Diagnostics requirements in Product Lifecycle Management processes and documents to ensure that projects are resourced to deliver on Diagnostic requirements
Works with R&D, system engineering, and project design teams at early stages of a project (pre-concept phase) to incorporate design for service and improve diagnostics capability.
Reviews new designs and ECOs for compliance to diagnostics requirements and provides feedback on diagnostic capabilities to system engineers and designers
Work with Domain Engineers and to identify and leverage alerts/fault messages which can serve to better isolate symptoms to root causes and optimize the resolution and detection of problem trends
Works in conjunction with 3rd party suppliers and 3rd party engineering groups to ensure “hooks” are available for diagnostics tools to interrogate and monitor status and fault of OEM modules.
Builds Failure Models (using Designer resources) to load into Diagnostics Tools that produce Fault Tree paths to root cause
Determines service requirements for diagnostics and ease of system troubleshooting on new products during the product development cycle.
Conducts troubleshooting/technical workshops with cross functional teams and collects best practices for service process/troubleshooting improvement.
Improves speed and accuracy for root cause failure determination for installed products
Identifies areas for new Standard Work activity
Other duties as assigned

The essential requirements of the job include:
B.S. or higher degree in a scientific discipline. Training in Engineering or Science – preference to Systems or Electrical engineering
Strong interpersonal skills; effective at collaborating and building consensus
Requires minimum 5+ years of experience working with Product Development project teams, or equivalent experience in product related R&D, Systems or Architecture design, deployment of Diagnostics programs/ tools etc.
Ability to read schematics and engineering drawings and high-level understanding of relevant technologies (electrical, electromechanical etc.)
Experience with executing Fault Tree Analysis, Reliability Block Diagrams
Strong troubleshooting and problem solving skills.
Interpersonal and leadership skills to effectively work with teams in the investigation of real or potential problems and development of action plans to resolve them.
Continuous improvement aptitude
Effective peer communication skills

It would be a plus if you also possess previous experience in:
Familiar with diagnostic software applications and tools
Biotechnology/Life Sciences industry
GMP & regulatory environments
QMS and Documentation Practices

Application
We continuously assess candidates and invite them for interviews, so please don’t hesitate to write and send in the application. The recruitment will be completed as soon as a suitable candidate is found.
If you have questions, feel free to contact the hiring manager Padma Malladi padmaja.malladi@cytiva.com
We look forward to seeing your application.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.