Service Dispatcher

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.
Making your next move count
You are an enthusiastic and motivated individual who is eager to be part of a fast-paced industry? Do you have the ability to effectively plan the jobs for our Service Technician technicians? Then you are at the right place!
The below role is an incredible opportunity for you to kick start and flourish within a business that shows no signs of slowing down!
In order to continue writing our huge success story, we from Kalmar are looking for a Service Dispatcher to join our team. The position is based in Kista, Sweden and reports directly to the Front Office Manager.
Main tasks and responsibilities
In this role you will be responsible for the daily planning for a team of 5-10 Service Technicians and lead the daily customer service for your team. You will also prepare and finalise service orders, including parts ordering and proactively plan service and ensure customer’s operation uptime. As a Service Dispatcher, you will work closely with various stakeholders in order to ensure customer satisfaction and prepare decision-making for the regional service manager to provide a basis for quotations.
You will also:
Approves the Technicians’ work time, daily.
Collect and compile information regarding warranty issues.
Keep customer contacts, contract conditions and maintenance plans up to date.
Cooperate with regional service managers to ensure efficient and profitable operations.

What you’ll need to succeed
Education:
At least high school education.

Experience:
At least 1- 2 years experience in a similar role.

Competencies:
As a person you are organised, structured and service minded.We hope you are a keen team player with the ability to plan efficient service delivery. You will also have to be a strong communicator who is:
Fluent in Swedish and English, both written and spoken
Well-aware of emergency processes and procedures.
Ability to plan efficient service execution.

You will be part of
We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. With us, you will have the opportunity to realise your potential and become an important member of our global team.
More benefits:
We offer a competitive salary and comprehensive benefits package geared to boost health and wellbeing.
All our employees are offered comprehensive Learning & Development opportunities, annual development plan and career progression opportunities
At Cargotec, you will join a truly international working environment and support making global trade faster, smarter and more sustainable - smarter cargo flow for a better everyday.

Interested to join?
For further information please contact Jonna Valli, Front Office Manager, by email at jonna.valli@kalmarglobal.com
We accept applications in both Swedish and English.
If you are excited about this opportunity, please submit your application now!
Please note that the interview process may begin before the closing date of the job posting.
Kalmar is part of Cargotec
Kalmar offers the widest range of cargo handling solutions and services to ports, terminals, distribution centres and to the heavy industry. Kalmar is the industry forerunner in terminal automation and in energy efficient container handling, with one in four container movements around the globe being handled by a Kalmar solution. Through its extensive product portfolio, global service network and ability to enable a seamless integration of different terminal processes, Kalmar improves the efficiency of every move. www.kalmarglobal.com
Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,500 people. www.cargotec.com