Service Engineer

Job description
People every day all around the world will benefit from more personalized healthcare. The promise of better, faster, more cost efficient solutions is now within our grasp. And that’s the world in which Tecan plays a vital role – helping advance healthcare – through advanced life science research and diagnostic solutions. We constantly seek new ways to steer innovation.

Responsibilities
In this role, you belong to TECANs technical support team and provide technical service and application support on TECANs Liquid Handling Systems. The position includes technical and application support activities such as on-site or remote support, installations, maintenance and/ repair of instruments, training of customers, and demonstrations. TECANs customer are found primarily in academic research and/or hospital laboratories. 


We believe you are a self-motivated and enthusiastic and enjoy working independently as well as part of a team. You are action and solution oriented and customer focused and have strong analytical and diagnostic skills. 

Working hours
Our Nordic headquarters are located on Sveavägen, Stockholm, but in this role you will mainly be working from home or at customer sites. The territory of this role is Stockholm and a minimum of overnight traveling is required.  TECAN offers an interesting and diversified role with freedom with responsibility.

Qualifications
For this role, we are looking for candidates with a degree in either a life science related discipline (biology, chemistry or similar) or engineering. Hands on experience from troubleshooting and preferably technical repair of laboratory instrumentation / medtech or other technically complex equipment is highly desired. You have a genuine technical interest as well as knowledge and interest in computers and softwares. Programming knowledge (e.g. C#, .NET, VB Script, Matlab) is meritorious. Fluent in both English and Swedish is required. You have a driving license and the ability to travel.

You are customer focused, and are an exceptionally good listener with ability to quickly understand and prioritize customer requirements. Excellent listening, verbal, and written communication skills are required.

Who are you?


You have a BSc / MSc in either life science related discipline or technical / engineering. 
Experience of troubleshooting, installations and/or technical repair. 
Hands on experience from laboratory automation or other medtech experience is strongly meritorious, as well as previous experience from customers within in biomedical / research /diagnostic laboratories.
Computer and software literacy, preferably with some knowledge in programming languages such as C#, .NET, VB Script, Matlab.
Great communication and social skills. You are an effective listener, and seeks first to understand before providing a solution. 
You have project management skills and plan your work efficiently. 
You have a positive attitude, strong interpersonal skills and are customer focused. 
You have a driving license and the ability to travel.


Application
In this recruitment, Tecan is collaborating with Randstad Science & Engineering. For questions regarding this role, please contact recruitment consultant Peter Janson, peter.janson@randstad.se +46766287150.

About the company
Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.
Our values – trust, highest standards and ambition – are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise – “Always there for you.”