Service Engineer

Service Engineer – Husqvarna Construction

Husqvarna Construction is looking for a Service Engineer.
Be part of our legacy and shape the future of Operations, in a more than 325 year old start-up, in the heart of Sweden.

What we can offer you:
Aftermarket and Services is one of the core strategic priorities for the Husqvarna Construction Division. A new team for Service Training and Product Technical Support will be created within the Aftermarket & Services category to execute on the strategy by strengthening the foundations and capabilities needed to further build strong relationships with customers. This team will also hold other functions and we are therefore looking for a Service Engineer. You will be part of this journey to a new set up that will allow for improved service towards sales companies and end customers.

Joining our team as a Service Engineer, offers you an exciting opportunity to contribute to making our products the best products. E.g. your work will make the need for repair less frequent by setting the right service and maintenance intervals.

We invite you to be a valuable part of our organization.

About the role:
Your main responsibility is to monitor and control the key performance measurements of complex, broad-based and distinctly different customer support agreements (e.g. extended warranties, maintenance and repair contracts, etc.) involving the technical and risk mitigation strategies.

Here, you'll have the chance to work with: (not limited to)
· Responsible for the service maintenance intervals and repair needs of the customer’s equipment.
· Analyze the performance of service contracts, comparing actual component lives and repair intervals relative to original proposal.
· Audit active service contracts to ensure that proper operational practices are being followed and that potential exposures are being identified proactively.
· From the above analysis, identify the major drivers of poor performance and the associated risks of each service contract.
· Provide specific recommendations to sales companies responsible for managing service contracts on items needing attention and the necessary resources to meet the commitments.
· Assist the aftermarket controller in the reserve analysis to ensure that there are adequate provisions to cover future liabilities associated with service contracts.
· Oversee the preparation of annual component replacement plans and periodic forecasts for all service contracts.
· Participate in the development of standard templates for all service contracts offering.


Location: This position is based in Jonsered or other major Husqvarna location. At Husqvarna we use a hybrid working model where possible.

At Husqvarna Construction we strive to have a work environment that is inclusive and diverse, where we believe that our differences are our strengths. Our winning culture is important to us, which is why we go by the beliefs: We are Bold, We are Dedicated and We Care.


About You:
You enjoy working in an international environment
In your work, you will have frequent contact with both colleagues and customers all over the world, which is why it is important that you are an open and communicative person, comfortable communicating in English.

We also see that you have:
A University Degree in relevant field.
Several years of experience from Construction- or Mechanical Systems Industry.
Understanding of, or experience to, service operations.
Solid understanding of reliability, risk and statistical analysis.
Prior experience working with statistical, reliability and risk analysis is very helpful.


Join us, and we will give you great opportunities for professional growth and development.
We can't wait to welcome you to our team!

Your application
Does this sound like the opportunity you been waiting for? Don't hesitate to apply as soon as possible. We do not accept applications via e-mail due to GDPR regulations.

For more information about the position please contact Hiring Manager Lars Freidlitz, at lars.freidlitz@husqvarnagroup.com

For questions regarding the recruitment process please contact recruiter Katarina Karlsson at katarina.karlsson@husqvarnagroup.com.

What happens after you applied?
When the application date is due, we will review all applications. If we believe you are a potential candidate for the role, you will be, or have been, invited for an initial interview. If you aren’t chosen to proceed in the process, you will be informed of this at the latest when the position has been filled.

Husqvarna Construction
For more than 325 years we have driven innovation and technological development exceeding end-customers’ expectations. Husqvarna Construction, a division of the Husqvarna Group, is a world leader in machinery and diamond tools for the construction and stone industries. The foundation is built on product and technology leadership ensured by high investment levels in user-focused product development to offer professional end-users the most effective and efficient solutions. Products and services are distributed globally in all relevant sales channels. Please read more at www.husqvarnacp.com/se