Service Engineer to Goodwe

We at Adecco Professionals are currently seeking a Service Engineer to GoodWe. Do you possess a technical background with a minimum of 3 years of experience in technical support? Are you able to work independently and focused in a dynamic, fast-paced environment? If so, this opportunity may be right fit for you!

About the role
By providing customer-centric after-sales support, the EMEA after-sales service team contributes to increasing customer loyalty and sustaining GoodWe´s sales growth. As a Service Engineer, you will be responsible for Level 2 service, supporting the local Level 1 technical support and hotline team to solve escalations. You are also in charge of training the L1 team and monitoring their performance. A typical day for a Service Engineer at GoodWe Europe also includes direct interactions with our key distribution or EPC partners (e.g. in training activities), and interfacing to the service and R&D teams at headquarters.

This position rewards with a deep technical involvement and a high exposure to several internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Reporting to the Service Manager of the Benelux, you will play a key role in positioning GoodWe as a Tier 1 service provider.

This position is Home Office Based.

As a Service Engineer your main responsibilities will involve:

• Supporting and managing GoodWe´s after-sales activities in the Nordics.
• Training and supervising the resources of Level 1 support team.
• Constantly monitoring and analyzing service KPIs including customer satisfaction.
• Providing direct technical support to key distributors and EPCs, including remote and on-site training, commissioning, and troubleshooting support.
• Holding customer installation and service trainings, face-to-face and online.
• Proactively improving service processes and tools of GoodWe to increase customer satisfaction and service efficiency.

About you
We are seeking a candidate who exhibits a deep passion for tackling technical challenges with an analytical approach. You have excellent communication skills and are fluent in both Swedish and English. To succeed in this role, we expect you to meet the following requirements:

• A technical background such a bachelor´s or professional electrician degree in electrical engineering, communication technology or similar.
• Minimum of 3 years work experience in technical support in a technical environment
• Fluent in Swedish and English. Any other European language is a plus.
• Exposure to solar, PV, inverter, energy storage, or utility industry is a plus.
• Proven skills in managing after-sales service are a plus.
• Ability to work independently and focused in a dynamic, fast-paced environment.
• Strong communication skills and intercultural capability.
• Passion for solving technical challenges.
• Analytical mindset.
• Ability to travel.

About GoodWe
GoodWe is a leading PV inverter and energy storage solutions manufacturer and listed as a public limited company on the Shanghai Stock Exchange. With deliveries counting more than two million inverters to date, GoodWe solar products are applied in residential, commercial, and utility scale PV systems across the globe, totaling a capacity of 35 GW. Based on 2021 shipments, GoodWe is a Global Top 3 storage inverter supplier (Wood Mackenzie, 2022).

With global reach and a strong local presence, GoodWe has more than 4,800 employees located in over 20 different countries. The headquarters, main manufacturing facilities and R&D departments are based in Suzhou, China. Our customer base in Europe, Middle East, and Africa (EMEA) are served by GoodWe Europe GmbH, based in Munich, Germany.

By supplying innovative, high-quality PV inverter and storage technology to international markets, our global team is dedicated to effective market adoption of clean energy solutions. The solar industry is experiencing an extremely dynamic and positive development, and our company is expanding fast. If you would like to be a part of our exciting journey and help shape the future of GoodWe and the solar energy markets, we look forward to hearing from you!
Goodwe values passionate and down-to-earth people who are driven to get things done while simultaneously finding creative solutions to problems. We recognise that our strength and success are directly linked to the talents and skills of our team members with a lean approach to our work.

Contact Details
If you have questions, you are welcome to contact responsible recruiter Beatrice Arvidsson via Beatrice.Arvidsson@adecco.se 
If your inquiry pertains to registration, please contact Adecco´s Candidate Support at info@adecco.se 

Welcome with your application!

Keywords
Service engineer, Remote, Home Office Based, Technical Support, After sales, GoodWe, Adecco